Regional Director of Operations - Senior Living

• Genuine concern for and ability to work with the elderly.
• Bachelor’s degree in a related field preferred.
• Must be licensed in good standing if required by the State Licensing Authority, if needed.
• Must be able to communicate effectively with Residents, families, staff, community officials, referral sources, and the general public.
• Must meet all State health requirements.
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
• Must be computer literate.
• Experience with financial reporting and managing multiple budgets.
• Subject to a criminal background check as needed per state requirements.

Facility Management

• Work with the Facility management staff and corporate staff in planning all aspects of Facility operations, including setting priorities and job assignments.
• Monitor each department, and communicate and interpret policies.
• Ensure the safety of Residents, their visitors, and staff regarding Infection Control, Fire, and Safety policies and procedures.
• Conduct routine inspections of services being provided to ensure the highest quality.
• Maintain current knowledge of OSHA and State Regulations and routinely monitor facility compliance.
• Ensure understanding and compliance with all regulations regarding Residents’ rights.

Staffing and Retention

• Evaluate performance, provide feedback, assist, coach, and discipline staff as necessary.
• Oversee hiring of all new candidates for employment, including the interview and orientation process
• Monitor employee morale, provide mentorship and a supportive team environment, and encourage the professional growth of all employees through orientation, training, and ongoing education.
• Ensure compliance with employment laws and Facility policies.
• Manage turnover and maintain a network of recruitment sources.

Financial Management

• Operate facilities within the established budget.
• Routinely monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll functions.
• Maximize revenue through census development and Resident mix.

Marketing and Census Development

• Effectively market the facility to reach and maintain budgeted occupancy.
• Evaluate and understand market trends and competitors’ strengths and weaknesses and successfully position the facility in the marketplace.
• Develop an annual business plan and quarterly internal and external marketing plans.
• Ensure optimum/maximum occupancy, revenue, and profitability for the facility.
• Create a culture that emphasizes customer service and relationship building.
• Effectively perform all phases of the internal sales process: inquiry calls, pre-tour, tour, and post-tour (closing).
• Effectively perform all phases of the external relationship: building/partnering with referral sources.

Community Relations

• Develop and maintain positive relationships with State regulators, the community at large, families, Residents, ombudsmen, and other professionals on behalf of the Facility.