REGIONAL DISPATCHER II APPRENTICE

REGIONAL DISPATCHER II APPRENTICE | City of Worcester Skip to main content

Utility Menu

• Departments
• Worcester 311

Main navigation

• I want to

• Popular Topics

• Birth/Marriage/Death Certs

• Informing Worcester

• Make a Payment

• Special Events Calendar

• Video on Demand

• Report a Problem

• Animal Control

• Anonymous Crime Tips

• File a Claim

• Parking Ticket Appeals

• Worcester 311

• Search For

• Agendas & Minutes

• Employment Opportunities

• Property Records

• Roster of Elected Officials

• Tax Foreclosures

• Learn More

• Boards & Commissions

• Public Library

• Public Schools

• Veterans' Services

• A to Z...

• Residents

• Popular Topics

• Birth/Marriage/Death Certs

• Info for Property Owners

• Online Payments

• Police Press Releases

• Worcester 311

• Property Owners

• ALERTWorcester

• Seasonal Street Programs

• Taxes & Assessments

• Trash & Recycling

• Water & Sewer

• Living in Worcester

• Dog Licenses

• Parking in Worcester

• Parks & Recreation

• Police Department

• Residential Drop-Off Center

• Civic Engagement

• Agendas & Minutes

• Government TV Live & On-Demand

• Ordinances & Regulations

• Public Meetings

• Stay Connected

• Businesses

• Popular Topics

• Business Certificates

• Open Bids

• Ordinances & Regulations

• Plan an Event

• Worcester Redevelopment Authority

• Business Assistance

• Financial Assistance

• Planning & Regulatory Boards

• Real Estate Development

• Site Search Assistance

• Start a Business in Worcester

• Doing Business

• Bids - Facilities

• Diverse Business Directory

• Inspectional Services

• Taxes & Assessments

• Zoning Ordinance & Map

• Staff Support

• Business & Community

• Housing & Neighborhood

• Planning & Regulatory Services

• Special Projects

• Workforce Development

• Government

• Popular Topics

• Birth/Marriage/Death Certs

• Elections - How, When & Where

• Employment Opportunities

• List of City Departments

• Worcester 311

• Civic Engagement

• Agendas & Minutes

• Government TV - Live & On Demand

• Ordinances & Regulations

• Public Meetings

• Stay Connected

• Financial

• Annual Budgets

• Auditor Reports

• Campaign Finance Filings

• Collective Bargaining Agreements

• Retirement Board Reports

• Transparency

• Informing Worcester

• Ordinances & Regulations

• Police Policies & Procedures

• Police Reports

• Public Records Request

• Visitors

• Popular Topics

• Parking in Worcester

• Parks & Recreation

• Polar Park

• Union Station

• Worcester Regional Airport

• Visit Worcester

• Colleges & Universities

• Getting Around the City

• Quick Facts

• Public Library

• War Memorials & Landmarks

• Points of Interest

• City Parks

• Green Hill Golf Course

• Green Hill Park Farm

• Hope Cemetery

• Worcester Common Oval

• Explore & Learn

• American Antiquarian Society

• Broad Meadow Brook

• Ecotarium

• Worcester Art Museum

• Worcester Historical Museum

• Payments

Search

• Home
• Human Resources
• Employment Opportunities
• REGIONAL DISPATCHER II APPRENTICE

REGIONAL DISPATCHER II APPRENTICE

Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Open Until Filled. Please note the following application options for this position:

• Applicants are Encouraged to Apply Online
• By Mailing to the Department of Human Resources, ATTN: REGIONAL DISPATCHER II APPRENTICE , 455 Main Street, Room 109, Worcester, MA 01608

(If applying via US Mail, please include a completed Application Questionnaire & VSID)

Title:

REGIONAL DISPATCHER II APPRENTICE

Department/Division:

Communications

Apply Start Date:

09/24/2026

Apply End Date:

Open Until Filled

Type:

Full Time

Hours:

40 Per Week

Wage:

$28.61 hourly, $29.64 upon completion of training with a Shift Differential of $1.00 per hour for overnight shifts

Description:

REGIONAL DISPATCHER II APPRENTICE

EMERGENCY COMMUNICATIONS

CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Regional Dispatcher II Apprentice in the Department of Emergency Communications. Under the direction of the Senior Regional Dispatcher, the position is responsible for receiving and transmitting information accurately and rapidly via communications equipment for Police, Fire and EMS. All Police, Fire, and 9-1-1 calls are received and dispatched from a state-of the art emergency Communications Center. All the required training and necessary certifications for this position will be provided upon hire.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Operate a computer-aided-dispatch (CAD) system
• Answer emergency and non-emergency telephone calls promptly and courteously
• Obtain complete information from callers and make a rapid and accurate determination of the nature and priority of each call
• Select and dispatch the most appropriate emergency response unit(s) in accordance with established user-agency policies and procedures
• Monitor safety of field personnel and dispatches assistance as required
• Special projects as assigned by supervisor and perform other related duties

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to learn and understand Department policy, procedures, and equipment
• Demonstrated computer proficiency; proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Excellent verbal and written communications skills
• Strong organizational skills and flexibility; detail oriented with a high degree of accuracy
• Ability to maintain professionalism and confidentiality
• Ability to complete projects with limited supervision
• Ability to work independently and as part of a team
• Ability to establish and maintain professional relationships with diverse and vulnerable populations
• Ability to pass State 911 and APCO Certification
• Regular onsite attendance is required
• Ability to pass a CORI to become CJIS Certified

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Pass the CritiCall pre-employment testing module
• Ability to work rotating shifts including nights, weekends, holidays. Overtime required
• Excellent communication skills

PREFERRED QUALIFICATIONS:

• APCO Public Safety Telecommunicator and State 911 Dispatch certification
• One (1) year of experience providing dispatching services
• One (1) year of experience providing customer service in an office environment
• One (1) year of experience communicating and working with populations diverse in language, socio-economic status, race/ethnicity and/or cultural backgrounds

SALARY RANGE: $28.61 hourly, $29.64 upon completion of training with a Shift Differential of $1.00 per hour for overnight shifts, full-time, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 9, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.

Footer - Top Left

• Digital Accessibility
• Disclaimer
• Privacy Policy
• A - Z

User account menu

Log in

About Worcester

• City Manager
• Elected Officials
• Quick Facts
• Special Projects
• Worcester History

Quick Links

• Boards & Commissions
• Diversity & Inclusion
• Employee Portal
• Stay Connected
• Translate

City of Worcester

• Monday - Friday
• 8 a.m. - 5 p.m.
• Phone: 311
• Contact Us
• Services Tour

Follow Us

Footer - Bottom Left

2026 Copyright City of Worcester, MA. All Rights Reserved.

Footer - Bottom Right

Official City of Worcester, MA Website - WorcesterMA.gov

Live Chat Code