Regional Property Operations Manager
NYC Region (Field-Based)
Estimated Compensation: $175,000 - $250,000
Description / Position Overview
Our success is built on relationships.
We have achieved a 95%+ client retention rate year after year because we prioritize responsiveness, accountability, and exceptional customer service.
We believe the customer is always right.
When issues arise, we don't make excuses. We identify the root cause, solve the problem, and implement processes to prevent it from happening again.
We are seeking a Regional Property Operations Manager to oversee multiple locations throughout the NYC region.
This is a leadership role responsible for developing managers, strengthening client relationships, driving operational performance, and ensuring accountability across a large field organization.
This is not a desk position.
The ideal candidate enjoys being in the field, meeting clients, visiting sites, coaching managers, solving problems, and driving results through people.
If you're currently overseeing multiple locations across several states and spending significant time traveling, this opportunity offers the ability to lead a substantial operation while remaining focused within the NYC market.
What You'll Own
Client Relationships & Customer Experience
Serve as the face of the organization for key clients and stakeholders
Build long-term relationships through responsiveness, professionalism, and consistent follow-through
Ensure clients receive an exceptional service experience across all locations
Personally handle escalated issues and restore confidence when service expectations are not met
Identify recurring issues and implement permanent solutions rather than temporary fixes
Protect and strengthen client retention through operational excellence
Leadership & Accountability
Lead managers, supervisors, and field leadership teams across multiple locations
Create a culture of ownership, urgency, accountability, and execution
Develop leaders who solve problems instead of escalating them
Hold managers accountable to performance expectations, KPIs, and service standards
Coach underperforming teams and elevate overall operational performance
Regional Operations
Oversee operational execution across multiple locations throughout the NYC region
Ensure sites are staffed, supported, and operating efficiently
Drive consistency, quality, and service standards across all locations
Identify operational gaps and implement corrective action plans
Continuously improve processes, communication, and field execution
KPI & Performance Management
Establish, monitor, and improve operational KPIs
Track customer satisfaction, retention, response times, issue resolution, staffing, and operational performance
Use data to identify trends, performance gaps, and opportunities for improvement
Drive measurable improvements through accountability and process discipline
Must-Haves
Experience leading managers across multiple locations
Proven success overseeing large field-based operations
Strong executive presence and client-facing communication skills
Demonstrated ability to build trust and long-term relationships with customers
Experience driving accountability through KPIs, scorecards, and performance management
Ability to identify root causes and implement lasting solutions
Strong operational and leadership instincts under pressure
Experience overseeing large employee populations through managers and supervisors
Willingness to spend the majority of time in the field
Preferred Backgrounds
Regional Property Manager
Director of Property Management
Regional Operations Manager
Director of Facilities
Regional Facilities Manager
District Manager
Area Manager
Regional Service Manager
Multi-Site Operations Manager
Hospitality Operations Leader
Healthcare Operations Leader
Industry experience is secondary.
Leadership, accountability, customer relationship management, operational ownership, and the ability to drive results through people are what matter most.
Success Metrics
Maintain and strengthen customer retention across the region
Improve client satisfaction scores and service quality
Increase manager accountability and team performance
Improve operational KPI performance across locations
Reduce recurring issues through process improvement and root-cause resolution
Improve response times and issue resolution effectiveness
Strengthen employee engagement, development, and retention
If you're a strong field leader who knows how to build relationships, hold people accountable, solve problems permanently, and represent an organization with professionalism and confidence, we'd like to speak with you.
Email Resume: Joel@maiplacement.com
Apply Online:
https://jobs.crelate.com/portal/maiplacement/job/xwskkwro81u1ptce7x8t1wocbw
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