We are seeking an enthusiastic, customer service focused Regional Field Service Manager to help support our team throughout Michigan, Ohio, Indiana, and Pennsylvania. As a Regional Field Service Manager you will be responsible for providing exceptional service to a regional group of hospital accounts by managing a team of Field Service Supervisors, Field Service Representatives and coordinating with the Plant Manager and Delivery Route Drivers. This role requires 50% travel.
What you will do
Partner with Sales and customers to assess service, staffing, and product needs for existing and new accounts.
Lead account implementations, including installations, ward walks, product setup, Techsmart deployment, inventory management, and service scheduling.
Train hospital staff, Service Technicians, and other stakeholders on Daniels products, programs, safety standards, and regulatory requirements.
Build strong customer relationships by conducting audits, monitoring service levels, reviewing utilization data, and ensuring customer satisfaction.
Manage inventory, product ordering, labor planning, scheduling, payroll, and budget adherence to support operational efficiency.
Recruit, train, coach, evaluate, and manage Service Technicians, including performance management, safety training, and coverage planning.
Ensure high-quality, compliant service delivery through quality audits, issue resolution, on-time collections, continuous improvement initiatives, and cross-functional communication with Operations and Sales leadership.
Physical Requirements
- Lift containers weighing up to 40 lbs.;
- Push/pull wheeled transporters and/or palletized product up to approximately 500 lbs;
- Travel through Great Lakes Region 50% of the time
- Walking of two (2) or more miles per day;
- Sitting for extended periods of time;
- Work in and around hospital personnel, sensitive medical equipment, and patients.
- Occasionally work in an outdoor environment.
What we are looking for
- 4 year degree or equivalent experience;
- Minimum 5 years proven leadership experience in service related industry; hospital services or related industry experience highly desirable;
- Outstanding project management skills to oversee complex installations and meet cost and time requirements;
- Solid understanding of service-related financial drivers/KPIs and experience managing budgets and profit/loss;
- Excellent organizational skills and attention to detail in order to maintain all regulatory and client care records at 100% accuracy;
- Experience hiring, training and leading direct reports a definite plus;
- Sense of urgency to deliver on results and resolve issues quickly;
- Willingness and ability to travel 50-60%; most travel is local involving day trips or overnight stays.
Why work for us
- Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
- Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
- 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
- Permanent Position – Full-time, 40 hours per week with long-term career potential
- Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
- Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization
If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that’s transforming healthcare waste management for good.
Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.