Job Description
POSITION SUMMARY
Under minimal supervision, provide onsite service, repair, and installation of company products at customer locations. Support a range of system hardware, software, and network-related issues to ensure optimal system performance and customer satisfaction. This role requires frequent local and out-of-state travel, approximately 20-35% of the time.
ESSENTIAL FUNCTIONS
- Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
- Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)
- Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers' systems. (Essential)
- Perform preventive maintenance with little supervision. (Essential)
- Order, expedite, and notify customers or management when a replacement of the product is necessary. (Essential)
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
- Identify and escalate design issues to engineering and management for resolution. (Essential)
- Provide technical support to customers on the operation or maintenance of the system tool and/or equipment. (Essential)
- Act as a customer contact for technical and service-related problems. (Essential)
- Must be able to guide other field technicians and field service engineers. (Essential)
- Train and mentor Field Service Technicians levels I-II-III. (Essential)
- Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
- Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
- Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
- Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
- Perform other duties as assigned. (Non-Essential)
Numbers & Facts
| Location | Helvetia, OR |
| Industry | Manufacturing - Other |
| Company Size | 100 to 499 employees |
| Year Founded | 1991 |
About Company
Ebara Technologies takes it seriously when its parent says, "keep your room clean." Ebara manufactures cleanroom equipment necessary in semiconductor production. Through its two divisions, Components and Semiconductor Equipment, Ebara provides cleaning and ozone, systems, exhaust systems, chemical mechanical polishing systems, wafer plating, heaters, and other equipment used in the electronics industry for silicon wafer processing. It also offers solar exhaust management products as well as products for photovoltaic and OLED processes. Ebara Technologies has sales offices throughout the US, and sales and production facilities in Asia and Europe. Founded in 1990, the company is a part of Ebara Corporation's Precision Machinery Group.
Skills
- Contract Managementunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Equipment Maintenance/Repairunmatched
- Mentoringunmatched
- On Site Supportunmatched
- Preventative Maintenanceunmatched
- Reporting Skillsunmatched
- Root Cause Analysisunmatched
- Safety/Work Safetyunmatched
- Startupunmatched
- Systems Hardwareunmatched
- Systems Maintenanceunmatched
- Technical Supportunmatched
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