Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
Overview:
The Front Office Trainer will be responsible for Training and On-Boarding the front office staff for the assigned Region. This may include Receptionists, File Clerks, Specialty Benefits Coordinators, Operations Manager Trainees and Benefits Coordinators. The Front Office Trainer will develop team members through effective leadership, coaching, and mentoring of the Front Office Staff for the region. The Front Office Trainer will develop a culture where the Front Office Staff are fully integrated at the office level creating a cohesive office environment between the Front and Back Office Teams. The position includes daily travel to assigned offices in the region.
Responsibilities
Conducts regional training to ensure Front Office positions are in compliance with state and federal mandatory regulations, following PDS best practices, and delivering the PPE
Host training programs to implement best practices for front office staff for the region
Provide feedback regarding specific tactics that change outcomes (including, but not limited to, those of a financial nature, or those that are patient-focused) so the rest of the organization can benefit
Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices)
Maintains an appropriate professional appearance and demeanor in accordance with Company policies
Qualifications
At least 3-5 years of related training experience
Operational Management knowledge of Front Office best practices
Experience in training staff
Bachelor’s Degree preferred
Benefits
Medical, dental and vision insurance
Paid time off
Tuition Reimbursement
Child care assistance
401K
Paid time to volunteer in your local community
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PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.