Summary:
Meets planned growth, profit, maintenance base and customer retention goals through leadership and management of staff. Implements the Business System while redeeming customer obligations in a timely, cost-effective, high-quality manner. This role is responsible for overseeing operations across multiple branch locations. In these cases, the General Manager is accountable for the collective performance, growth, and operational execution across all assigned branches.
Essential Duties and Responsibilities:
The role involves a comprehensive set of responsibilities focused on leadership, staff management, and strategic execution to achieve business goals. Here's a summary of the key duties:
• Provide leadership and operational oversight across multiple branches, ensuring alignment with company goals and consistent execution of standards
• Partner with branch leadership to drive growth, retention, and overall market performance
• Allocate time and resources across locations based on business needs and priorities
• Redeem the annual plan through bookings, sales activity, cost management, and profit performance across assigned markets
• Train and develop staff on systems, pricing, sales strategies, and maintenance agreements to improve performance and reduce risk
• Establish and manage pricing, escalation practices, and customer retention efforts, including cancellations, credit, and collections
• Approve new accounts in accordance with credit policies and maintain strong relationships with internal and external stakeholders
• Monitor billing, cash flow, and budget performance while ensuring compliance with financial and purchasing policies
• Ensure accurate documentation and high quality proposals while training staff on proper preparation and review processes
• Lead sales strategy execution, including campaign development, pricing consistency, and achievement of booking goals
• Set performance expectations, evaluate staff, and manage personnel actions to drive accountability and engagement
• Support field operations with staffing, materials, and coordination to maximize productivity and control labor costs
• Review and improve operating and sales policies while supporting market penetration strategies and resolving customer concerns
• Maintain working knowledge of mechanical systems to support decision making and customer recommendations
• Identify project opportunities, support cross team coordination, and maintain strong customer relationships
• Prepare reports, participate in performance reviews, and support recruiting efforts to build a strong pipeline of talent
• Support special projects and perform additional duties as assigned
Supervisory Responsibilities
· Carries out supervisory responsibilities in accordance with the Organization's policies and applicable laws.
· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Experience/Education:
• Valid driver's license and clean driving record.
· Bachelor's degree (B. A.) from a four-year college or university; or seven to ten years of related experience.
• Proven success in coaching and developing people.
• Ability to manage multiple teams and priorities effectively.
• Strong understanding of proactive sales funnel management and tracking sales activity.
• Critical thinker and problem-solver with a growth mindset.
• Ability to travel within the assigned territory as needed, including potential overnight travel.
• Excellent verbal and written communication skills.
• Proficient in computer skills and use of software platforms, business systems, Microsoft Word, Excel, PowerPoint, Teams, Zoom, and shared cloud-based drives.
• Self-motivated, confident, independent, and organized.
• Positive attitude, energy, and enthusiasm to drive company growth.
• Strong interpersonal skills with the ability to work effectively with clients and team members.
• Ability to thrive in a fast-paced, evolving work environment, managing multiple priorities effectively.
Physical Demands/Work Environment:
• Sitting for prolonged periods at a desk while using a computer.
• Typing and using a mouse frequently throughout the workday.
• Lifting and carrying light office supplies, such as paper or small packages, typically weighing up to 10 pounds.
• Reaching and bending to access file cabinets and shelves.
• Using a telephone for extended periods to communicate with customers and employees.
• Visual acuity to read and interpret documents, emails, and computer screens.
• Hearing ability to understand and respond to customer inquiries and communicate with colleagues.
• Ability to traverse uneven surfaces and climb ladders during site visits.