Regional Hotel & Revenue Manager

Overview

JOB PURPOSE:

The Regional Hotel & Revenue Manager is responsible for overseeing the operational, financial, and guest service performance of multiple hotel properties for Osage Casinos. This position provides strategic leadership to property hotel management teams, ensuring the delivery of exceptional hospitality experiences, achievement of revenue and profitability goals, compliance with company and regulatory standards, and the development of high-performing teams. The Regional Hotel Manager drives operational excellence, supports business growth initiatives, and ensures consistency in service, quality, and brand standards across all properties.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

SUPERVISION RESPONSIBILITIES:

• Direct reports viewable through organizational chart

MINIMUM QUALIFICATIONS:

• Must be a minimum of 21 years of age.
• Bachelor''s degree in Hospitality Management, Business Administration, Hotel Management, or a related field; and five (5) years of progressive hotel operations experience, including leadership roles within full-service hotels, resorts, or hospitality properties required.
• Three (3) years of multi-property, regional, or area management experience with direct oversight of hotel operations in gaming industry preferred.
• Experience in planning and developing construction projects for new and expanded builds required.
• Demonstrated experience managing hotel financial performance, including budgeting, forecasting, labor management, occupancy, ADR, RevPAR, and profit-and-loss accountability required.
• Strong knowledge of hotel operations, guest service standards, housekeeping, front office, maintenance, sales, and revenue management practices required.
• Experience utilizing hotel property management systems (PMS) and hospitality operations software required; experience with the HMS platform preferred.
• Ability to travel frequently between assigned properties and work flexible schedules required.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver's License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

COMMUNICATION:

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
• Ensures company information provided by management is effectively communicated.

GUEST SERVICE:

• Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Responsible for promoting outstanding guest relations.

REGULATORY COMPLIANCE:

• Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
• Ensures assigned staff are aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.

DEPARTMENT OPERATIONS:

• Provide strategic leadership and operational oversight for multiple hotel properties, ensuring consistent execution of brand standards, service excellence, and financial objectives.
• Develop and maintain third party contractions, relationships, and accountability.
• Direct hotel operations leadership teams, including Front Office, Housekeeping, and Sales departments.
• Drive revenue growth and profitability by monitoring occupancy, average daily rate (ADR), revenue per available room (RevPAR), labor costs, and operating expenses.
• Develop and implement operational strategies that improve guest satisfaction, employee engagement, and overall property performance.
• Analyze financial statements, budgets, forecasts, and key performance indicators to identify trends and implement corrective actions when necessary.
• Ensure compliance with company policies, brand standards, safety regulations, gaming requirements.
• Recruit, mentor, and develop hotel leadership teams, creating succession plans and fostering a culture of accountability and continuous improvement.
• Conduct regular property visits, operational audits, and performance reviews to assess service quality, facility conditions, and operational effectiveness.
• Collaborate with Sales and Marketing teams to support occupancy goals, group business development, promotions, and guest retention initiatives.
• Oversee capital improvement projects, renovations, and maintenance programs to ensure facilities remain competitive, safe, and guest-ready.
• Monitor guest feedback, online reviews, and satisfaction metrics, implementing action plans to enhance the guest experience.
• Ensure effective workforce planning, talent development, performance management, and compliance with employment practices.
• Ensure emergency preparedness plans, risk management procedures, and security protocols are properly implemented across all properties.
• Coordinate with casino, entertainment, retail, and food and beverage operations to provide a seamless guest experience within integrated resort environments.
• Establish and maintain relationships with vendors, contractors, and service providers to ensure quality services and cost-effective operations.
• Lead new hotel openings, property transitions, and operational integration projects as assigned.
• Prepare and present operational and financial performance reports to executive leadership, including recommendations for strategic improvements.
• Champion a guest-focused culture that delivers exceptional hospitality experiences while achieving organizational goals.
• Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience.
• Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility, guest/employee disputes, and/or employee disciplinary actions in accordance with authority and ensures those decisions follow applicable laws, rules, regulations, and established controls.
• Performs all other related and compatible duties as assigned.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated experience managing hotel financial performance, including budgeting, forecasting, labor management, occupancy, ADR, RevPAR, and profit-and-loss accountability.
• Proven leadership experience managing and developing hotel leadership teams.
• Strong knowledge of hotel operations, guest service standards, housekeeping, front office, maintenance, sales, and revenue management practices.
• Experience implementing operational improvements and achieving guest satisfaction, quality assurance, and financial performance goals.
• Proficiency with hotel property management systems (PMS), revenue management tools, and Microsoft Office applications.
• Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents.
• Protect the Company's value by keeping information confidential.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Perform assigned tasks under limited supervision. Follow written and verbal instructions.
• Present facts and recommendations in oral and written form. Prepare written reports and correspondence as required.
• Establish and maintain positive relationships with other upper management, supervisory staff, employees, and the public. Work well alone or within a team.
• Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level.
• Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.
• See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Travel locally, regionally, or out-of-state as needed.
• Maintain physical condition and stamina appropriate to perform assigned duties.
• Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing/maintaining professional and personal networks.

PHYSICAL DEMANDS:

• The employee regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.
• Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to lift upwards of 25 pounds.
• Ability to drag, push, or pull up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• Work is typically performed within a casino setting.
• Exposure to second-hand smoke.
• Evening and weekend shifts, extended hours, and irregular shifts may be required. Ability to work nights and weekends required.
• The noise level in the work environment is moderate to high.
• The employee may be exposed to blood/bodily fluids.
• The employee may be exposed to chemicals and hazardous material.
• The employee may be exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.