Regional IT Administrator

Stride, Inc.

Richmond, Virginia

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JOB DETAILS

SKILLS

Address Management, Background Investigation, Budgeting, Business Skills, Business Support, Centralized Operations/Management, Computer Hardware, Computer Networks, Computer Skills, Computer Software, Cost Control, Customer Support/Service, Equipment Maintenance/Repair, Equipment Replacement, Finance, Firewalls, Hardware Installation, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Internet Service Providers, Internet Telephony Service Provider (ITSP), Inventory Management, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Visio, Microsoft Windows Operating System, Microsoft Word, Network Administration/Management, On Call, Outsourcing, Policy Implementation, Problem Solving Skills, Procedure Implementation, Procurement Planning, Product Lifecycle, School Management, Software Installation, Supplier Relationship Management (SRM), Technical Support, Vendor/Supplier Relations, VoIP (Voice over IP), Willing to Travel

LOCATION

Richmond, Virginia

POSTED

3 days ago

Job Description
The Regional Information Technology (IT) Administrator will be responsible for managing and maintaining endpoint devices, ensuring their security, performance, and reliability. This role involves deploying, configuring, and troubleshooting endpoint solutions, as well as implementing policies and procedures to optimize endpoint management. This role supports one or more schools (virtual or hybrid) in one or more geographic regions and serves as the primary contact for technology services being provided to the schools
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Manage all aspects of schools' network infrastructure, (servers, switches, firewalls, storage, etc.) to ensure devices remain current, supported, and performing to meet the demands of the schools. Includes proactive tracking, planning and purchasing, installing, deploying, updating, repairing, etc.
Manage vendor relationships for outsourced systems and services, e.g., security, remote backups, VOIP phone services, internet service providers, etc.
Perform software and hardware installation for both onsite employees and remote school staff.
Maintain asset control for all school and corporate assets in the field, including managing lifecycle replacements of all IT assets, including certified destruction.
Use a centralized inventory management system, responsible for maintaining an up-to-date, auditable inventory of all technology assets for assigned schools.
Partner with school management and Stride finance to establish annual budgets and control technology costs.
Complete all tickets escalated from the Stride IT Service Desk.
Provide 24/7/365 on-call support when warranted.
Perform troubleshooting and problem analysis for the purpose of diagnosing, repairing and/or replacing equipment.
Report and escalate system issues to the Manager, Regional Technology as appropriate.
Proactively identify recurring technology issues for further address by management.
Travel onsite when required

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

REQUIRED QUALIFICATIONS:

Three (3) years of relevant experience
Experience with Microsoft 365 Admin Center, Intune, and Entra ID
Experience with Microsoft Windows 11 OS
Understanding and proficiency in computer networking
Understanding of and proficiency in computer hardware and software
Ability to work independently and with minimal supervision
Ability to travel approximately 20% of the time
Ability to support business productivity tools such as Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.)
Intermediate, practical ability to support end user use of business productivity tools such as Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.).
Proficiency in ability to support website navigation
Ability to clear background check

Certificates and Licenses: None required.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a home-based position. Applicants must be able to travel too and support multiple schools in the Eastern United States.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections.

We anticipate the salary range to be $53,944.50to $72,000. Eligible

About the Company

Stride, Inc.

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