About the role As part of the Regional IT Operations team at TQL, you will provide onsite and remote technical support for our offices in a designated region. You will work directly with end-users to troubleshoot a wide range of IT issues and leverage your advanced technical knowledge to manage special projects.What's in it for you Competitive compensationAdvancement opportunities with structured career pathsReimbursement for continuous education and technical trainingLeadership experience by being the IT subject‑matter‑expert for assigned officesAccess to the latest emerging technologies through Microsoft and Dell partnershipsComprehensive benefits packageHealth, dental and vision coverage401(k) with company matchPerks including employee discounts, financial wellness planning, tuition reimbursement and moreCertified Great Place to Work and voted a 2019‑2026 Computerworld Best Places to Work in ITWhat you'll be doing Manage Windows 10 PC inventory and perform repairs and reimagingTravel to regional offices to manage the setup, breakdown and relocation of workstations; install switches, monitor bandwidth and perform wire management as neededAssist in Network upgrades and other tests after normal business hours; on‑call supportConduct a variety of software and hardware tests to evaluate and determine if product will benefit employee and provide feedback to leadershipWork closely with Network and Database Administrators, App Developers, and vendors to resolve complex issuesWhat you need Bachelor's degree in Information Technology or equivalent work experience1 year of Help Desk experience; supporting hardware, software, and VoIP systemsStrong knowledge of Microsoft Office 365, Windows 10, and SCCMBasic server and networking skills; a talent for creatively and decisively solving problemsAptitude and ability to work independently and be a technology leader for the companyAbility to travel up to 15‑20%Where you'll be 200 Regency Executive Park Dr., Charlotte, NC 28217Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.#J-18808-Ljbffr