Accounting, Brokerage, Cargo/Freight, Carrier Quality, Communication Skills, Computer Workstations, Database Administration, Employee Benefits, Facebook, Financial Planning, Hardware Administration, Hardware Evaluation, Hardware Quality Assurance, Help Desk, Identify Issues, Information Technology & Information Systems, Leadership, Logistics, Microsoft Office, Microsoft Windows Operating System, Network Administration/Management, Network Configuration Management, On Call, On Site Support, Problem Solving Skills, Project/Program Management, Sales Support, Software Administration, Software Development, Software Testing, System Center Configuration Manager (SCCM), Technical Leadership, Technical Support, Truckload Freight, Tuition Reimbursement, VoIP (Voice over IP), Willing to Travel, Writing Skills
Regional IT Support Specialist - 12111 - TQL
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General information
Country
USA
State
North Carolina
City
Charlotte
Descriptions & requirements
About the role:
As part of the Regional IT Operations team at TQL, you will provide onsite and remote technical support for our offices in a designated region. You will work directly with end-users to troubleshoot a wide range of IT issues and leverage your advanced technical knowledge to manage special projects.
What's in it for you:
Competitive compensation
Advancement opportunities with structured career paths
Reimbursement for continuous education and technical training
Leadership experience by being the IT subject-matter-expert for assigned offices
Access to the latest emerging technologies through Microsoft and Dell partnerships
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT
What you'll be doing:
- Manage Windows 10 PC inventory and perform repairs and reimaging
- Travel to regional offices to manage the setup, breakdown and relocation of workstations; install switches, monitor bandwidth and perform wire management as needed
- Assist in Network upgrades and other tests after normal business hours; on-call support
- Conduct a variety of software and hardware tests to evaluate and determine if product will benefit employee and provide feedback to leadership
- Work closely with Network and Database Administrators, App Developers, and vendors to resolve complex issues
What you need:
- Bachelor's degree in Information Technology or equivalent work experience
- 1 year of Help Desk experience; supporting hardware, software, and VoIP systems
- Strong knowledge of Microsoft Office 365, Windows 10, and SCCM
- Basic server and networking skills; a talent for creatively and decisively solving problems
- Aptitude and ability to work independently and be a technology leader for the company
- Ability to travel up to 15-20%
Where you'll be: 200 Regency Executive Park Dr., Charlotte, NC 28217
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
Apply now
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Total Quality Logistics LLC
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
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