Regional Loyalty Lead - Ohio

Role Specific Information

Job Description

About the Role

As a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats.

What You’ll Do

• Routinely visit stores within designated markets to host a variety of in-store training and conduct observations

• Develop strong relationships with designated Store Managers, Assistant Store Managers and Service Supervisors

• Prioritize credit outlier stores in partnership with Territory Loyalty Managers (TLMs) to drive incremental improvement and consistency throughout the territory

• Execute Leader of Duty and Associate training in the field at selected stores in conjunction with TLMs and District Managers

• Develop New Hire training plans within stores to ensure a Culture of Credit from day one

• Manage and lead District contests and provide District Managers and Regional Managers with associate engagement resources

• Use analytics to identify store opportunities and work with Store Leaders to build effective store action plans to drive improvement

• Utilize associate performance reports to provide consistent associate recognition

• Communicate reporting and engagement opportunities to TLMs

• Gather feedback and insights while in the field to provide TLMs with actionable information to improve solicitation best practices

• Actively drive and support credit performance in stores during key timeframes

• Additional task may be assigned

What Skills You Have

• Retail store management experience, with a demonstrated track record of delivering results and building strong teams

• Excellent writing, communication and presentation skills with the ability to present to top leadership with confidence and clarity

• Ability to collaborate and work cross-functionally

• Strong customer focus and customer-centric mindset

• Proactive, self-starter who can work well both independently and as part of a team

Preferred

• 3+ years related experience

• College degree

• Retail experience

 Special Requirements

• Remote location, you will need to be self-guided and results-focused

• 75% travel within designated territory

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to maintain prompt and regular attendance as set by the company 

• Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week

• Ability to comply with dress code requirements

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Perform work in accordance with the Physical/Cognitive Requirements section

Physical/Cognitive Requirements 

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner

• Ability to comply with health and safety standards