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Regional Maintenance Director

Evergreen Real Estate Group

Chicago, IL

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JOB DETAILS
SKILLS
Affordable Housing, Auto Insurance, Blueprints, Building Codes, Building Systems, Capital Expenditure (CAPEX), Capital Project, Coaching, Communication Skills, Corrective Action, Documentation Plan, Documentation Standards, Driver's License, Electricity, Emergency Response, Environmental Protection Agency (EPA), Environmental Regulations, Equipment Specification, Establish Priorities, Facilities Management, Facilities and Maintenance, HVAC, Hand Tools, High School Diploma, Home Inspections, Identify Issues, Leadership, Lift/Move 25 Pounds, Loans, Low-Income Housing Tax Credit (LIHTC), Maintain Compliance, Maintenance Services, Mentoring, Microsoft Excel, Microsoft Outlook, Needs Assessment, OSHA, Onboarding, Operations Management, Operations Processes, Physical Demands, Plumbing, Policy Evaluation, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Process Improvement, Project/Program Coordination, Project/Program Management, Property Maintenance, Property Management, Quality Assurance, Real Estate, Regulatory Compliance, Reporting Skills, Restricted Funds, Safety Compliance, Staff Development, Staff Training, Strategic Planning, Support Documentation, Team Building, Team Player, Technical Support, Technical Training, Technical Writing, Time Management, Voltmeter, Willing to Travel, Writing Skills
LOCATION
Chicago, IL
POSTED
2 days ago
Location: This position will oversee the maintenance of our DC, FL, MD, NC, OH, PA, TN, and VA Property's (Travel Expenses Covered)

Job Summary

The Regional Maintenance Director oversees the physical condition and maintenance operations across a portfolio of properties managed by Evergreen Real Estate Services. This role leads property-level staff development, ensures compliance with regulatory inspections, drives capital improvement initiatives, and partners with regional and site leaders to uphold operational and physical standards. The Regional Maintenance Director plays a critical leadership role in proactive property care, REAC readiness, and strategic capital planning.

Key Responsibilities

Regional Maintenance Oversight
  • Monitor the condition and operational readiness of all physical assets within the assigned region.
  • Conduct routine inspections across properties to assess infrastructure needs and verify maintenance effectiveness.
  • Provide hands-on support to properties during maintenance staff vacancies or high-demand periods.
  • Coordinate emergency response protocols and support sites with urgent or high-impact issues.
NSPIRE Compliance & Physical Inspection Leadership
  • Provide strategic oversight and hands-on support to ensure full compliance with HUD's NSPIRE (National Standards for the Physical Inspection of Real Estate) requirements across the portfolio.
  • Partner with site leadership to prepare communities for scheduled and unannounced inspections by conducting pre-inspections, identifying deficiencies, and developing corrective action plans.
  • Prioritize and coordinate repairs to ensure timely correction of deficiencies and successful inspection outcomes.
  • Promote safe, decent, and compliant housing conditions that meet or exceed both NSPIRE standards and Evergreen's internal maintenance expectations.
  • Train and guide maintenance and site teams on NSPIRE inspection protocols, inspectable areas, scoring methodology, documentation standards, and common deficiencies.
  • Foster a proactive culture of compliance through preventive maintenance practices and ongoing team development.
  • Conduct detailed internal physical inspections aligned with NSPIRE standards and prepare clear, accurate, and actionable inspection reports.
  • Track and verify completion of corrective actions to ensure sustained compliance.
  • Serve as a key liaison during official HUD inspections, working directly with inspectors, responding to inquiries, and ensuring accurate representation of property conditions.
Training, Supervision & Technical Support
  • Coach and develop maintenance staff at all levels through site visits, one-on-one mentoring, and small group training.
  • Deliver or coordinate technical training (e.g., plumbing, electrical, HVAC, safety compliance).
  • Participate in hiring and onboarding for Maintenance Supervisors and Technicians.
  • Remain accessible for technical troubleshooting, escalation support, and project coordination.
Preventive Maintenance & Compliance
  • Ensure sites are executing consistent preventive maintenance plans and documentation protocols.
  • Audit equipment, supply storage, and tool inventories to ensure safe and efficient operation.
  • Coordinate and prepare teams for inspections (NSPIRE,REAC, HQS, IHDA, syndicator, lender, etc.).
  • Maintain compliance with all applicable building codes, environmental regulations, and OSHA standards.
Capital Planning & Oversight
  • Contribute to and help maintain a five-year capital improvement plan for each property.
  • Develop scopes of work and solicit bids for CapEx and major repair projects.
  • Oversee vendor coordination, on-site execution, and quality assurance for capital improvements.
  • Support proper documentation for use of replacement reserves and other restricted funds.
Strategic Leadership & Collaboration
  • Partner with Regional Supervisors and Property Managers to align maintenance priorities with operational goals.
  • Serve as a liaison between corporate leadership and site teams on facilities-related matters.
  • Provide monthly reports on maintenance initiatives, capital project status, and team development efforts.
  • Help evaluate and refine policies and procedures to drive operational consistency and innovation.
Education & Experience
  • High school diploma or GED required; Associate's or technical degree preferred.
  • Minimum of 5 years' experience in facilities management with regional or portfolio-wide responsibility.
  • Minimum of 3 years supervising or training maintenance staff in a multi-site environment.
  • Experience with affordable housing compliance standards (e.g., HUD, LIHTC) strongly preferred.
Licenses & Certifications
  • Valid driver's license and automobile insurance.
  • Trade certifications in HVAC, electrical, or plumbing preferred.
  • OSHA, HAZCOM, and/or EPA compliance certification(s) a plus.
Technical & Physical Skills
  • Proficient with Microsoft Outlook, Excel, and smart devices.
  • Experience conducting and preparing for HUD NSPIRE inspections, with a strong working knowledge of inspection standards, scoring methodology, inspectable areas, and deficiency classifications.
  • Skilled in interpreting blueprints, technical manuals, and equipment specifications.
  • Must be knowledgeable and skilled in the use of:
    • Hand Tools (e.g., hammers, wrenches, saws)
    • Power Tools (e.g., drills, grinders, sanders)
    • Mechanical Equipment (e.g., motors, compressors, augers)
    • Measurement Devices (e.g., voltmeters, gauges, testers)
    • User-Moved Aids (e.g., ladders, dollies, hoists)
Other Requirements
  • Ability to travel regularly within assigned region and occasionally outside of it.
  • Availability for after-hours and emergency response support as needed.
  • Comfortable working in a fast-paced, multi-site environment and adapting to operational change.
  • Strong written and verbal communication with site teams, vendors, and executives.
Skills
  • Strategic Oversight - Balances site-level realities with portfolio-wide needs and long-term planning.
  • Leadership & Coaching - Guides, trains, and empowers maintenance teams for consistent excellence.
  • Technical Expertise - Applies deep maintenance and facilities knowledge to drive property performance.
  • Inspection Readiness - Maintains proactive compliance posture and prepares teams for audits and inspections.
  • Project Management - Coordinates capital initiatives, from planning to close-out, with attention to cost, time, and quality.
  • Communication - Clearly communicates with frontline staff, leadership, and external partners.
  • Collaboration - Works closely with internal teams and departments to align goals and address challenges.
  • Problem-Solving - Offers practical, scalable solutions to complex technical and operational issues.
Work Environment & Physical Demands
  • Frequently walks, climbs, kneels, and inspects interior and exterior building systems.
  • Regularly lifts and moves items up to 25 lbs; occasionally up to 100 lbs.
  • Works in indoor and outdoor environments, including exposure to weather, dust, noise, and occasional heights.
  • Travel throughout the assigned region is required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

About the Company

E

Evergreen Real Estate Group

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