Regional Manager (AHC)

Regional Manager (AHC)

Salary

$90,897.07 Annually

Location

San Antonio, TX

Job Type

Full-Time

Job Number

2016-02501

Department

SAHFC Afford Hsg Comm (AHC)

Division

SAHFC Afford Hsg Comm (AHC)

Opening Date

09/03/2026

Closing Date

9/18/2026 5:00 PM Central

• Description
• Benefits
• Questions

Description

The Regional Manager is a senior leadership position responsible for the strategic oversight and operational excellence of a designated portfolio of affordable housing communities. Under the direction of the Director, this role involves planning, organizing, and directing property management and maintenance programs. The Regional Manager ensures fiscal health through rigorous budget monitoring, optimizes occupancy and rent collections, maintains regulatory compliance, and fosters high levels of resident satisfaction.

Examples of Duties

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. This position requires a consistent presence in the work environment and regular attendance. Employees are expected to adapt to emergency situations and fulfill other duties as assigned to maintain the safety and service of our residents and employees.

Focus: Operations, Finance, and Performance Metrics

• Financial Oversight & NOI: Prepares and analyzes reports detailing Net Operating Income (NOI), maintenance budgets, and long-term capital plans. Monitors monthly performance against budget projections and adjusts operating strategies to meet financial goals.

• Occupancy: Ensures occupancy levels for all sites meet or exceed budget.

• Marketing: Stays abreast of market conditions to develop and implement effective marketing strategies.

• Rent & Rent Collections: Maximizes rental income and collection fees while actively monitoring rent variations and aging reports to ensure timely collections and revenue stability in accordance with approved budgets.

• Maintenance & Capital Projects: Coordinates with the Maintenance Superintendent to ensure the timely processing of work orders. Reviews capital replacement plans to ensure they align with Physical Needs Assessments (PNA) and approves workmanship for major contract repairs (plumbing, electrical, etc.).

• Physical Inspections: Conducts regular scheduled and unscheduled site visits to ensure the marketability, curb appeal, and safety of both interior and exterior community spaces.

• Expenditure Control: Maintains strict control over on-site spending, including the review and approval of purchase requisitions exceeding $500.

Secondary Duties + Responsibilities

Focus: Personnel, Compliance, and Administration

• Talent Management: Analyzes personnel needs across the portfolio. Ensures staff documentation and performance plans are managed in a timely manner alongside Human Resources.

• Compliance & Policy: Directs compliance teams to ensure adherence to affordable housing program regulations. Addresses non-compliance through coaching, mentoring, and accountability measures for Property/Community Managers.

• Staff Development: Promotes continuing education through seminars and training programs. Coaches field staff on Standard Operating Procedures (SOPs).

• Resident Relations: Handles escalated resident concerns, reviews responses to resident surveys, and evaluates requests for policy exceptions.

• Strategic Planning: Works with financial analysts to prepare annual budgets and contributes to the development of five-year portfolio plans.

• Operational Integrity: Ensures all properties operate ethically and responsibly, including the oversight of generative AI tool usage among staff and participation in emergency response guidelines as needed.

• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.

• Participate in Trauma Informed Care (TIC) initiatives, including training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.

• Employees are expected to use Generative AI solutions ethically and responsibly.

• Other duties as assigned.

All supervisors:

• Lead, motivate, engage, and retain employees by:

• Setting goals for performance and deadlines that comply and conform with the company's plans and vision.

• Organizing workflow and ensuring employees understand and are trained on their duties or delegated tasks.

• Monitoring employee productivity and providing constructive feedback and coaching.

• Ensuring alignment across various procedures.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills

• Values Driven | Demonstrates an understanding of the values (Compassion, Equity, and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

• Leadership | Provides direction to people and/or projects by clearly and effectively setting a course of action for the assigned department staff and tasks; manages the planning, execution, and achievement of assigned department goals.

• Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

• Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally, and/or in writing; proactively exchanges accurate and timely information.

• Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning. Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

• Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity, and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyones efforts of Excellence; attends, supports, and participates in the organization's team-building events.

• Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for ones own work; complies with procedures and directives, and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Typical Qualifications

Education

Required

• Bachelors Degree from an accredited four-year college or university in Business, Property Management, Real Estate Management, Public Administration, or a related field.
• An additional eight (8) years of related experience may be considered in lieu of the degree requirement.

Experience

Required

• Six (6) years of experience in property management of multifamily properties, including LIHTC.

• Four (4) years of supervisory management experience.

• Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable.

• Proficiency with Yardi, Real Page, or other property management software.

• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience

• Certified Apartment Manager or Certified Apartment Portfolio Supervisor.

• Certified Property Manager or Accredited Residential Manager.

• Certified Senior Professional Housing Manager or Certified Management Executive.

• Ability to learn cloud technologies such as LucidChart for diagrams, workflow, and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates

Required

• Texas Class "C" driver's license at the time of placement and insurable by the organization's fleet and liability insurance carrier.

• Must have the ability to earn certifications as required by assigned tasks.

Technical Skills

To perform this job successfully, the employee should have

• Proficiency in math.

• Proficiency in verbal/written communication.

• Understanding and knowledge of regulatory compliance.

• Knowledge of capital planning, financial analysis, and strategic planning and implementation.

• Must be an effective and open communicator with strong decision-making skills.

• Must possess advanced knowledge of operational characteristics and service delivery programs.

• Must possess advanced leadership and management skills.

• Ability to build effective relationships.

• Ability to analyze problems, identify alternative solutions, and project consequences of proposed actions.

• Excellent mediation skills.

• Ability to motivate and mentor personnel.

• Ability to enhance the skills of existing employees for current and future responsibilities.

• Ability to assume a leadership role in decision-making

• Ability to develop and maintain positive resident relationships.

• Ability to objectively evaluate employees performance, recognizing achievements, and assisting employees in overcoming problem areas whenever possible.

Physical Demands

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Office Environment

• The noise level in the work environment is usually moderate.

• High level of interaction with external/internal clients.

• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs.

Outside Environment

• Subject to environmental elements when conducting visits to various sites or participating in outside events.

ADA Statement

In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an "undue hardship" on the operation of the employer's business.

Ethics

As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty to merit the respect of our co-workers, clients, partners, vendors, and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.

Equal Employment Opportunity Statement

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time without notice.

SUMMARY OF BENEFITS

INSURANCE PLANS

HEALTH INSURANCE - BLUE CROSS/BLUE SHIELD HEALTH PLAN

This is a voluntary benefit for the employees. Employees can choose from two PPO medical plans (750 & 1000). Opportunity Home contributes between 78-85% of the cost. This is effective on the 1st day of the month following the date of hire.

DENTAL INSURANCE - BLUE CROSS/BLUE SHIELD DENTAL PLAN (BLUECARE DENTAL)

This is a voluntary benefit for employees. Opportunity Home contributes 50% of the cost. This is effective on the 1st day of the month following the date of hire.

VISION INSURANCE - HUMANA

This is a voluntary benefit for employees. Opportunity Home contributes one-third of the cost. This is effective on the 1st day of the month following the date of hire.

LIFE INSURANCE - (BLUE CROSS/BLUE SHIELD OF TEXAS)

Life insurance is furnished at no cost to the employee for the amount of one time the employee's annual salary rounded to the next thousand. Employees have the option to purchase additional life insurance at their own cost. This benefit is effective immediately. If additional life insurance is not elected during the first 30 days of employment, enrollment will be subject to the completion of an Evidence of Insurability form.

LONG TERM DISABILITY - (BLUE CROSS/BLUE SHIELD OF TEXAS)

Long-term disability is furnished at no cost to the employee. The employee will be eligible to receive a weekly benefit of 66.67% of their basic weekly income. This is effective following 90 days of employment.

SHORT TERM DISABILITY - (BLUE CROSS/BLUE SHIELD OF TEXAS)

Short-term disability is furnished at no cost to the employee. The employee will be eligible to receive a weekly benefit of 66.67% of their basic weekly income. This is effective following 90 days of employment.

VOLUNTARY ACCIDENT INSURANCE - (BLUE CROSS/BLUE SHIELD OF TEXAS)

This is a voluntary benefit for employees. This benefit pays for treatments, services, or injuries incurred, as a result of a covered accident.

VOLUNTARY CRITICAL ILLNESS - (BLUE CROSS/BLUE SHIELD OF TEXAS)

This is a voluntary benefit for employees. This benefit helps cover unplanned expenses when recovering from a critical illness.

LEGAL SERVICES - ARAG LEGAL SERVICES

This is a voluntary benefit for employees. This program offers employees convenient access to affordable legal services such as the preparation of Wills/Trusts; Debt Matters; Divorce; Identity Theft; Consumer Protection; Real Estate Matters; Document Preparation and Review, plus various other services.

RETIREMENT PLANS

OPPORTUNITY HOME PENSION PLAN

This is a mandatory benefit. All employees are required to participate in the pension plan following one year of employment. Opportunity Home contributes 7% and the employee contributes 5% of the gross wages each payroll. This is effective the first month following the employee's one-year anniversary.

457 DEFERRED COMPENSATION PLAN - (MISSION SQUARE)

This is a voluntary benefit. This is effective immediately upon receipt of an enrollment application. The minimum contribution is $10 per pay period. The maximum contribution is subject to IRS laws.

ADDITIONAL BENEFITS

FLEXIBLE SPENDING ACCOUNTS - MCGRIFF INSURANCE SERVICES

This is a voluntary benefit. Medical reimbursement and Dependent Care reimbursement accounts allow the employee to save money from their paycheck on a pre-tax basis. The amount that the employee elects to contribute is not subject to federal income tax, social security or Medicare.

FMLA / ADA ADMINISTRATION - ABSENCE MANAGEMENT (COMPSYCH)

This program provides employee leave administration services. Provides direct online tools and resources to employees. Employees/Supervisors deal directly with Intake Specialists who can answer questions, and provide consultation, eligibility, and guidance.

PAID PARENTAL LEAVE

Opportunity Home contributes 100% for six weeks of paid parental leave.

PTO DONATION

This is a voluntary program. All eligible employees will be allowed to donate PTO from their unused balance to their co-workers in need of PTO who have a major family medical emergency or a major disaster. Employees who would like to receive donated personal time from their co-workers must generally have a situation that meets the guidelines. Employees must be employed with Opportunity Home for a minimum of one year to be eligible to donate and/or receive donated personal time.

LIVONGO DIABETES MANAGEMENT (BCBS)

Opportunity Home contributes 100% to this program. Employees and dependents covered under BCBS Medical insurance are eligible for this program. The program provides escalated treatment options to minimize and delay the ongoing progression of this disease. Features include real time messaging on a connected blood glucose meter; certified diabetes educators; interventions when readings are out of range; test strips and lancets at no extra cost, and delivery at your door.

SMOKING CESSATION PROGRAM (BCBS)

Opportunity Home contributes 100% to this program. Employees and dependents covered under BCBS Medical insurance are eligible for this program. The program provides assistance with methods to learn how to quit smoking. Features include telephonic coaching via secure messaging; digital self-management with weekly online lessons; qualified staff, i.e. registered and licensed nurses, dietitians, exercise specialists, health educators, and mental health counselors.

EMPLOYEE ASSISTANCE PROGRAM - DEER OAKS

This is a free service provided to you, your dependents, and household members by Opportunity Home. The program offers a wide variety of counseling, referral, and consultation services. Opportunity Home contributes 100% for six counseling sessions per year and is available to both employees and their household family members. This is effective immediately upon employment.

TUITION REIMBURSEMENT PROGRAM

This benefit is effective after six months of employment.

DISCOUNTED TICKETS

Opportunity Home sells discounted tickets to Santikos Theaters.

GYM REIMBURSEMENT/WEIGHT LOSS PROGRAM

Opportunity Home will reimburse up to $50 per month for an employee's membership in a gym or nationally recognized weight loss program.

HOLIDAYS

Opportunity Home furnishes employees with 13 paid holidays annually.

Martin Luther King Day - January

President's Day - February

Battle of Flowers Day - April

Memorial Day - May

Juneteenth - June

4th of July - July

Labor Day - September

Indigenous People's Day - October

Veteran's Day - November

Thanksgiving - November

Friday after Thanksgiving - November

Christmas Eve Day - December

Christmas Day - December

PAID TIME OFF (PTO)

Years of Service Time earned

0-3 years - 3 weeks, 4.62 hours accrued per pay period

Over 3 years - 4 weeks, 6.15 hours accrued per pay period

Over 9 years - 5 weeks, 7.69 hours accrued per pay period

A maximum of 440 hours of PTO can be held at any time. Once the maximum amount is reached, PTO will stop accruing until some PTO has been used.

01

Do you have a valid drivers license?

• Yes
• No

02

Do you have a Bachelors Degree from an accredited four-year college or university in Business, Property Management, Real Estate Management, Public Administration, or a related field. (An additional eight (8) years of related experience may be considered in lieu of the degree requirement.)

• Yes
• No

03

Do you have six (6) years of experience in property management of multifamily properties, including LIHTC?

• Yes
• No

04

Do you have four (4) years of supervisory management experience?

• Yes
• No

05

Have you ever worked at Opportunity Home San Antonio in any capacity (temporary, part-time, or full-time)?

• Yes
• No

06

Do you have any relatives or household members working at Opportunity Home or serving on the Board of Commissioners?

• Yes
• No

Required Question

Employer Opportunity Home San Antonio

Address 818 S. Flores Street

San Antonio, Texas, 78204

Phone 210-477-6410

Website https://www.governmentjobs.com/careers/homesa