Regional Manager - Central Bank Branch Banking

JOB DESCRIPTION: REGIONAL MANAGER | PSU BANCASSSURANCE PARTNERSHIP

A.Position Overview

Position Title

Regional Manager

Department

Central Bank of India

Level/ Band

Manager

Role Summary:

• Liase with Bank's Regional officers and Zonal Officers an
• d ensure alignment on Life Insurance Business
• Visit zones and regions - interact with Zonal Officers, Regional Officers and Bank branch managers
• Guide and support team to ensure achievement of targets
• Interact with customers to explain the products and solutions
• Ensure activation, persistency & productivity is maintained.
• Ensure quality of recruits hired in the team
• Maintain & drive compliance at the zone

B.Organizational Relationships

Reports To

Zonal Manager

Supervises

Area Managers/KAM

C.Job Dimensions

Geographic Area Covered

Region(s)

Stakeholders Internal

Supervisors, Team (KAMs), Ops, Underwriting, Legal

External

Central Bank - Channel Partner

D.Key Result Areas

Partner and Client Management

• Exceeding regional targets (NB, renewal, STP, digitisation, product mix etc)
• Interact with the Bank Regional Officer and his/her team to ensure alignment towards Tata AIA in life insurance
• Engage with customers to explain the products and promote the brand
• Ensure team is focused on Sales and support to all branches assigned.
• Drive local contests and engagements to engage teams
• Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life
• Maintain a strong relationship with Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity
• Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
• Aid the bank branches to adopt new processes and technology

Team Management

• Assign target to each KAM at a branch level - NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.
• Ensure team is hands on with each branch and maintains a high engagement level with each member
• Team development and training
• Retention of high performing talent
• Keep ZH and National Head updated about on - ground activities by Bank and competitors

Customer service

• Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.

E Skills Required

Technical

• Good product knowledge
• Good knowledge of MS Office

Behavioral

Essential

Desired

Interpersonal skills

• Communication skills
• Creative thinking skills
• Supervising / Leadership skills
• Teamwork Skills
• Influencing skills
• Relationship Building skills
• Decision making skills
• F Incumbent Characteristics

Essential

Desired

Qualification

Graduation

Post graduate/Insurance specific training

Experience

Should have at least 6-8 years' experience of sales with at least 2 years' experience in leading teams.

Preferably needs to have PSU Banca sales experience in the insurance parlance.

CTC

8 to 12 lpa