Regional Manager - Residential Properties

The Regional Manager is the highest-leverage operator within the organization. The mission of this role is to maximize Net Operating Income (NOI) and portfolio value by leading people, driving disciplined execution, and ensuring each community operates with excellence, stability, and profitability. You will own the operational outcomes for a multifamily portfolio with significant growth expected.

Northstar Statement: Grow NOI, stabilize operations, elevate teams, and deliver elite resident and investor outcomes across the entire portfolio.

SCOPE OF ROLE

• Leadership: Direct oversight of Community Managers; indirect oversight of leasing and maintenance teams.
• Operational Ownership: Occupancy and leasing performance, resident retention, make-readies, work orders, and site execution.
• Financial Stewardship: Budget performance, expense control, and NOI protection.
• Talent Management: Hiring, onboarding, team development, and coaching.

CORE COMPETENCIES

• Leadership Excellence: Coaches, develops, and upgrades talent while raising standards.
• Operational Mastery: Deep understanding of every operational lever that drives NOI.
• Accountability Driver: Holds teams to high standards with clarity and consistency.
• Analytical Discipline: Makes data-driven decisions rather than emotional ones.
• SOP Champion: Rigorously follows and enforces playbooks across the portfolio.
• Communication Mastery: Clear, concise, and consistent communication with all stakeholders.

KEY RESPONSIBILITIES

Operations & Performance Management

• Drive leasing, occupancy, renewals, and resident retention to meet or exceed targets.
• Manage Property Managers and oversee daily site-level execution.
• Conduct weekly performance calls and monthly comprehensive onsite audits.

Team Development & Leadership

• Conduct weekly 1:1 coaching sessions with Community Managers.
• Lead the hiring and onboarding process for all site-level positions to ensure high talent density.
• Foster a culture of accountability, high morale, and alignment with company values.

Resident Experience & Retention

• Ensure best-in-class service delivery and resolve escalations within 48 hours.
• Oversee the renewal process, including notices and follow-ups.
• Maintain and improve online reputation scores (Google ratings).

Compliance & Reporting

• Deliver weekly KPI packets on time with 100% accuracy.
• Maintain property management software accuracy ( 98%) and ensure SOP compliance across all properties.
• Perform move-in/move-out audits and maintain clean, compliant files.

Qualifications: Regional Manager – Multifamily Portfolio

Minimum Requirements (The Baseline)

• Experience: Minimum of 5–7 years of progressive experience in multifamily property management, with at least 2–3 years in a Regional Manager or Multi-Site Leadership role.
• Portfolio Oversight: Proven track record of managing a portfolio of at least 3–5 assets simultaneously.
• Financial Literacy: Advanced understanding of high-level financial reporting, including P&L management, budget preparation, and a demonstrated ability to drive Net Operating Income (NOI).
• Software Proficiency: High level of comfort with industry-standard property management software (e.g., ResMan, Yardi, Entrata) and project management tools (e.g., Asana).
• Education: Bachelor's degree in Business, Real Estate, or a related field is preferred; equivalent professional experience will be considered.

Technical Competencies (The Skills)

• Operational Execution: Expert knowledge of the full property lifecycle, including leasing velocity, renewal strategies, make-ready processes, and preventative maintenance.
• Talent Development: Proven ability to recruit, onboard, and coach Community Managers into high-performing leaders.
• Marketing & Reputation: Strong grasp of digital marketing, lead generation, and reputation management (Google reviews, social media presence).
• Asset Stabilization: Experience taking underperforming or "choppy" assets and implementing systems to achieve stabilization and occupancy targets ( 95%).
• Reporting: Ability to produce accurate, weekly KPI packets and monthly variance reports for executive leadership.

Behavioral Requirements (The A-Player Fit)

• Extreme Ownership: A "no excuses" mindset; you take full responsibility for the outcomes of your portfolio.
• Analytical Rigor: You make decisions based on data, trends, and metrics rather than intuition or emotion.
• High-Urgency Leadership: Ability to move quickly from identifying a problem (e.g., high delinquency or low shop scores) to implementing a solution.
• SOP Disciplinarian: You don't just follow the playbook; you ensure every team member across every site adheres to established systems and standards.
• Effective Communicator: Able to provide clear, concise, and professional updates to the CEO and ownership.

Physical & Travel Requirements

• Local Presence: Must be based in the Dallas–Fort Worth metroplex with the ability to travel to properties in Fort Worth, Arlington, and South Dallas.
• Field-First Mindset: Willingness to spend approximately 70% of the work week on-site at properties, providing hands-on coaching and conducting audits.

Benefits:

• Flexible schedule
• Health insurance
• Vision insurance