Regional Mortgage Operations Manager

OH0713 NW Bancshares HQ Job Description

The Regional Mortgage Operations Manager is responsible to supervise the day to day sales and production operations for the distributed channel, and implementing strategies, policies and guidelines.

ESSENTIAL FUNCTIONS:

Lead team effort to ensure accountability for maximum results as defined by key performance indicators

Implement procedures to meet or exceed goals

Ensure continuous improvement

Manage work hours and FTEs to control costs and pipelines to ensure balanced workload and optimal results

Respond to monthly QC findings and implement improvement plans as necessary

Assist with monthly metrics report, including staff changes and utilization rates by role

Review, calculate, and provide monthly incentive payments to Human Resources within required timeframes

Work closely with Regional Sales Managers to achieve department goals and optimize customer experience

Decision consumer, equity, and mortgage loans

Work with public agencies to expand relationships and increase production of CRA lend (Habitat, Neighborworks, First Front Door, etc.)

Exercise credit judgment and creativity

Perform pricing and underwriting exceptions

Work with retail offices and internal business partners on approval and exception requests

Maximize results by consider portfolio balances, yields, and risk when making credit and pricing decisions

Understand and comply to investor, insurer, and Northwest policies, and with mortgage industry regulations

Keep informed of changing rules and regulations

Mentor team to improve results

Implement procedures to retain loans, and to generate activity from new and exist customers, as well as non-customers

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
• Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans
• Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
• Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
• Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
• Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
• Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
• Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelors Degree in business, finance, or related experience preferred Masters Degree preferred

Work Experience: 5 - 6 years business, finance, or related experience preferred

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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.