Job Description
What You'll Do
This leadership role combines team development, operational oversight, and customer service to ensure a smooth repair experience from start to finish.
Responsibilities include:
- Lead, coach, and support a team of estimators while helping new team members succeed.
- Oversee daily front office operations and maintain efficient workflows.
- Partner closely with production leadership to ensure seamless communication between departments.
- Review vehicle damage, prepare repair plans, and utilize estimating software.
- Document vehicle condition through photos and administrative documentation.
- Prepare total loss estimates when applicable.
- Help maintain high standards for customer communication, accuracy, and operational efficiency.
- Balance multiple priorities in a fast-paced environment while keeping the customer experience at the forefront.
What We're Looking For
- At least two years of experience in collision repair, automotive, or dealership operations.
- Experience using collision estimating software.
- An understanding of insurance claims and repair processes.
- Strong leadership, organizational, and communication skills.
- The ability to prioritize multiple tasks while maintaining attention to detail.
- A positive, solutions-focused attitude and commitment to continuous improvement.
- A valid driver's license.
- Ability to maintain a Monday thru Friday 7:30AM to 5:30PM schedule
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Your inquiry and all conversations will remain confidential throughout the hiring process, regardless of the outcome.
Numbers & Facts
| Location | Overland Park, Kansas |
Skills
Administrative Skillsunmatched
Administrator Documentationunmatched
Automotive Repair and Maintenanceunmatched
Body Shopunmatched
Claims Processingunmatched
Coachingunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Customer Experienceunmatched
Customer Service Evaluationunmatched
Detail Orientedunmatched
Driver's Licenseunmatched
Establish Prioritiesunmatched
Insurance Claimsunmatched
Leadershipunmatched
Multitaskingunmatched
Office Managementunmatched
Organizational Skillsunmatched
Team Buildingunmatched
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