Regional Operations Director

We believe: Triage is temporary. Treatment is transformative.

Upperline Health providers coordinate patients' care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs.

Through a patient-centered approach, we enhance the healthcare experience by living our Upperline CARES values-fostering strong Connections, holding ourselves to the highest level of Accountability, demonstrating Resilience in navigating and tackling complex challenges, committing to Excellence in patient care, and focusing on a Service mentality that places patients at the heart of everything we do.

ABOUT THE REGIONAL OPERATIONS DIRECTOR

The Regional Operations Director (ROD) at Upperline Health is a leadership role responsible for driving performance, strategic growth, and operational rigor across multiple clinics within a defined region. This role is uniquely positioned in a space where fee-for-service and value-based-care come together to provide the best in patient care. RODs will impact a $30M+ P&L and lead cross-functional teams to execute against strategic initiatives for our specialty business, deliver high-quality, value-based care programs, and drive better outcomes for patients, all while reducing the cost of care.

As Upperline continues to expand throughout the United States, the ROD role is part of Upperline's Leadership Development Program and key pathway to the Regional Vice President role as a general manager leading multiple states. Successful RODs are deeply involved in revenue driving initiatives, population health initiatives, cost management, quality improvement, and innovative care delivery models. They act as change agents and culture carriers, helping to shape the future of specialty healthcare at scale.

The Role Demands:

• Individuals that excel at strategic thinking and data-driven decision-making
• Strong communicators and relationship builders with the desire and ability to inspire and manage clinical and non-clinical teams
• Leaders who are motivated to make immediate and long-term impact, passionate about working in a fast-paced, results driven organization and desire visibility and an intensive training opportunity for rapid development

What You'll Do:

• Work closely with the Regional Vice Presidents, Regional Medical Directors, the Upperline Plus (VBC) team and corporate functions to drive operational excellence
• Accountable for leading and managing the operations and supporting team members of a new Upperline market
• Analyze and manage P&L for designated region and address opportunities for improvement
• Consistently communicate with clinic managers and staff - seek to understand operational pain points, initiate collaborative problem solving, drive performance and improvement, address and ensure understanding of new initiatives and foster culture
• Coach, mentor, and develop team members to help them succeed
• Support RVPs with monthly operational reviews, value-based care (VBC) analysis and reporting, operational efficiency questions (staffing ratios, turnover in partnership with HR) and program effectiveness
• Collaborate with program manager to problem solve, refine, and drive key specialty programs
• Ensure smooth integration of acquired independent practices into Upperline with intentional focus on the adoption of Upperline policies and practices, understanding of Upperline culture, values and expectations and participation in company-wide or regional initiatives
• Partner with the Nashville team on the design and implementation of operational and population health initiatives
• Support and build Upperline's culture, promote dedication to the mission and model behaviors aligned with our CARES (Connection, Accountability, Resilience, Excellence, Service) values
• Other duties, as assigned

Qualifications and Competencies:

• Previous leadership experience required - healthcare operations experience strongly preferred
• Must have a customer first (patient centered) and operational excellence mentality
• History of solving complex problems
• Outstanding communication skills and ability to effectively collaborate and lead across functions and diverse stakeholders
• Strong analytical and financial competencies - advanced Excel modeling skills and ability to compose and present reports leveraging disparate data sources
• Exceptional levels of curiosity, empathy, tenacity, resilience, and willingness to roll up your sleeves
• Ability and willingness to routinely visit clinic locations - approximately 35-50 % overnight travel
• Relocation mobility expected for anticipated career pathing to Regional Vice President
• US work authorization required

BENEFITS

Comprehensive benefit options include medical, dental and vision, 401K, self-managed PTO, and parental leave.

COMPENSATION

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time