Regional Operations Manager

Responsible for a group of properties, the Regional Operations Manager is the primary representative of the company in the market and is responsible for all aspects of operations within the market, including financial performance, property maintenance, safety, staffing, training, guest and employee satisfaction,and management of General Managers and Floating General Managers. Interaction at all staff levels istomonitoradherence to corporate policies and procedures, evaluate quality standards, andmaintainguest satisfaction.

Essential Duties and Responsibilities:

• Understand anddemonstratethe ability to train a team within their assigned region/markets tomaintainbrand specific operating standards on exterior/ interior cleanliness and property upkeep.

• Lead a team of General Managers and Floating GeneralManagers to ensure high employee and guest satisfaction scores.

• Interview,hireand train candidates.Responsible for training,developmentand support of staff in all areas of the operation.

• Ensurehigh levelsof communication aremaintained,both with corporate office and all team members.

• Fully understand Quality Assurance expectations and perform a minimum of two QA inspections per quarter.

• Ensure compliance andmaintainoperational standards in designatedregion/market.  

• Ensure Look Book standards are followed at all properties. 

• Post renovation(exteriors,lightingand guestrooms) property ismaintainedto similar standards. Ensure post renovation pictures are taken and kept in office for staff to have clarity on property upkeep expectations.

• Monitor weekly / monthly staffing and scheduling requirements, while ensuring quality and labor expense goals are achieved.

• Lead by example to ensure excellent guest and employee satisfaction. Live our Mission,Visionand Values. 

• Understand and coach managers on guest exit surveys. 

• Identifyand manage repair and maintenance issues. 

• Identifycapital expenditure needs and make recommendations for improvement.

• Assistin the management of capital expenditure budgets andprojects.

• Managesafety,securityand/or violations of policy within assigned region/market.

• Manage guest concerns.

• Demonstrate the ability to drive performance throughout the market, maximizing Revenue and EBITDA. 

• Fully understand financial budgets and actual P&L’s, with the ability to train managers on each line item.Constantly be awareoneach property’s performance.

• Assistin preparation of annual budgets.

• Ensure General Managers within assigned region/market follow their Daily Action Plan.

• Monitor competitors for each property and recommend pricing decisions.

• Drive sales through sales calls and other local marketing, while working closely with the sales team.

• Develop andmaintainpositive relationships will all governmental authorities.

• EnsureDailyExceptions Report is closelymonitored. 

• Ensure any indications of fraud, risk, safety issues are quickly brought to management’s attention

Essential Qualifications:

• High School Diploma, equivalent combination of education and experience.

• Minimum of 3 to 5 years’ experience in a management or leadership role.

• Ability to delegate and work on multiple projects simultaneously.

• Ability to examine work for exactness and conformance with company policies and procedures.

• Basic tointermediate levelproficiencywith Microsoft Office Suite (Word, Excel, Outlook).

• Excellent written and verbal communication skills, timemanagementand multi-tasking skills.

• Ability to communicate effectively, both written and verbal.

• Confidentself-starter who requires minimalsupervision,is comfortable with ambiguity and is very adaptable.

• Ability to attend meetings as.

• Valid driver’s license, current autoinsuranceand access to reliable transportation.

Work Environment and Physical Requirements:

Work Environment:

Occasional exposure to extreme conditions at property locations; noiselevelin the work environment/job sites can be loud.

Physical Demands:

This position regularly requires talking, hearing; standing, walking, sitting, kneeling, bending, stooping,crouchingor crawling; manual dexterity; reaching with hands and arms; occasional lifting and/or moving up to 50 pounds.  

Travel Demands:

Must be able to travel with short notice given.Approximately 50–80%overnight travel; flying and/or driving to propertieslocatedacross the US.

Perks & Benefits

• Easy to follow training programs & supportive team throughout the onboarding process

• Health, dental, vision,lifeand disability insurance 

• 401k with company match

• 3 weeks of PTO 

• Mileage reimbursement 

• Weekly payroll

• Career growth opportunities

Electronic Acknowledgement:

When selecting the “Accept” or “Acknowledge” box, Iam agreeingthat I have read, understand and agree to this policy. The policy is Electronically Countersigned byInTownSuites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities,skillsand abilities.Additionalfunctions and requirements may be assigned by managers/supervisors asdeemedappropriate. This document does notrepresentan expressed or implied contract ofemploymentnor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company maydeemappropriate.