Regional Operations Manager

Under the direction of the Regional Sales Manager, the Regional Operations Manager is responsible for managing operational processes to boost the efficiency and resolve challenges of the sales and service team in the region. Key responsibilities include planning and coordinating regional office activities to support growth objectives, team development, managing workflows, and overseeing sales interactions to ensure compliance with professional standards. This role will ensure clear communication between the sales team and internal partners to provide outstanding service to our business clients and members.

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
  
• FamilyComes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire
  
• Professional Growth Opportunities: Advance your career with ongoing training and development programs.
  
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.
  
• Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.
  
• Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.
  

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package
  
• Incentive pay program (EPIP)
  
• Health/Vision/Dental insurance
  
• 6 weeks paid parental leave for new mothers and fathers
  
• Fertility/Adoption assistance
  
• 2 weeks paid caregiver leave
  
• 401(k) plan matching up to 5%
  
• Tuition reimbursement
  
• Health & fitness benefits, discounts and resources
  

Job Summary

Under the direction of the Regional Sales Manager, the Regional Operations Manager is responsible for managing operational processes to boost the efficiency and resolve challenges of the sales and service team in the region. Key responsibilities include planning and coordinating regional office activities to support growth objectives, team development, managing workflows, and overseeing sales interactions to ensure compliance with professional standards. This role will ensure clear communication between the sales team and internal partners to provide outstanding service to our business clients and members.

"This position is onsite.

What you'll do

• Collaborate with the Regional Sales Manager and other teams to enhance performance and resolve challenges.
  
• Plan, organize, and coordinate all regional office activities to support Plan growth objectives and ensure optimal service levels based on workload projections and staffing needs.
  
• Coordinate workflows and scheduling to ensure timely handling of sales and service inquiries during peak periods.
  
• Oversee sales and service interactions, offering feedback to administrators and representatives to reinforce sales goals and ensure compliance with professional practices and procedures.
  
• Partner with cross-divisional teams to drive process improvement initiatives and resolve issues.
  
• Propose and implement improvements to internal procedures to boost efficiency and effectiveness.
  
• Accountable for performance monitoring, policy enforcement, termination process, disciplinary action, hiring, compliance and team development. Maintaining accurate records of all hiring, firing and disciplinary actions.
  
• Monitor and maintain the Territorial Management System for the region, ensuring the sales team has access to and is trained on all relevant systems.
  
• Conduct monthly verification and monitoring of regional sales goals to ensure they are accurately represented.
  
• Prepare the annual budget for assigned areas, monitor the effective use of allocated funds, analyze budget variances, and recommend staffing, equipment, and supply needs while managing inventory for office supplies and marketing materials.
  
• Ensure all licensed personnel meet continuing education requirements and submitted timely to the Kansas Insurance Department.
  

What you need

Knowledge/Skills/Abilities

• Develop knowledge of all product lines, contracts, and related operating policies along with a strong understanding of the sales process, products and system