Regional Operations Manager

ABM Industries

Kent, WA

JOB DETAILS
SALARY
SKILLS
Budgeting, Coaching, Compensation and Benefits, Consulting, Cost Control, Credit and Collections, Custodial Services, Customer Relations, Detail Oriented, Distribution Services, Distribution Warehousing, Documentation, Driver's License, Employee Benefits, Expense Tracking, Financial Operations, Financial Reporting, Forecasting, Metrics, Microsoft Office, Military, OSHA, Onboarding, Operational Strategy, Operations Management, Operations Planning, Operations Processes, Organizational Skills, People Management, Performance Analysis, Performance Management, Pricing, Product Testing, Property Management, Realtime Communications, Regulations, Safety Standards, Safety Training, Safety/Work Safety, Salary Negotiation, Time Management, Up-Selling, Willing to Travel
LOCATION
Kent, WA
POSTED
25 days ago
**Overview** **Pay:** $100K/YR to $100K/YR The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf) The Manager of Operations will provide oversight of all contracted services across multiple sites within a geographic region. The Manager of Operations will be responsible to build strong client partnerships and drive operational excellence to ensure those sites within the region are meeting or exceeding client expectations. Ideal candidates will possess a positive, can-do attitude and have a passion for helping others be successful. In this role, you will partner and consult with the local operations team, the national team and the client to drive win-win solutions. Successful candidates will bring a customer focused mindset as well as possess strong business and financial acumen skills. You will also provide support, direction and coaching to the project managers at each location. **Responsibilities** Essential Functions · Possess deep knowledge of the operation at each site (contract, scope of work, building type, client nuances, local market conditions) · Be responsible for the delivery and execution of all contracted janitorial services within the region · Build long-term sustainable partnerships with the client at each location · Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with the client · Effectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests) · Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider · Review financial performance regularly to forecast spend and course correct when necessary · Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget · Work directly with client and internal teams to ensure billing and collections are processed in a timely manner · Negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiatives · Prepare and develop financial and operational reports weekly and monthly · Work closely with project managers to develop their operational knowledge and management capabilities · Make sure all onsite employees have clear job assignments, roles and responsibilities · Develop site specific performance standards and ensure portfolio wide standards are being met · Proactively create consistent and effective operational processes and see them through to implementation · Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues · Drive and promote a strong safety culture; reinforce ABM and client safety programs · Ensure each site is conducting formal quality checks and inspections according to plan · Continuously monitor the overall performance of each site and make appropriate changes to improve performance · Up-sell additional services and tag jobs above and beyond contractual agreements · Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products) · Understand and comply with ABM policies and procedures · Job duties may be modified at any time **Qualifications** Minimum Requirements · Bachelor's degree preferred or equivalent military experience · Minimum of 5-7 years of management experience · Minimum of 5-7 years in facility services or building management (multi-site locations preferred) · Experience in warehouse, distribution center or manufacturing environments is a plus · Previous custodial experience desired · Able to travel by car weekly to sites within region · Extended travel outside of region (10%) · Excellent organizational skills and attention to detail · Proficient in Microsoft Office · Must have working knowledge of OSHA safety standards and regulations · Must maintain a valid State issued driver's license ALL EMPLOYEES ARE HIRED ON A 90 DAY PROBATION PERIOD. ANY VIOLATION OF ABM POLICIES DURING THIS PROBATION PERIOD WILL RESULT TO IMMEDIATE TERMINATION. ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY FEMALE/VETERAN/DISABILITY) REQNUMBER: 150796 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
FOUNDED
1909
WEBSITE
http://www.abm.com/