Regional Operations Manager

Southern Home Care Services, Inc.

Louisville, KY

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Assisted Living, Best Practices, Budget Management, Business Performance Management, Clinical Support, Clinical Validation, Communication Skills, Cost Control, Cross-Functional, Customer Experience, Customer Satisfaction, Customer Support/Service, Database Administration, Developmental Disabilities, Electronic Medical Records, Expense Management, Facilities Management, Financial Management, Healthcare, Healthcare Administration, Healthcare Effectiveness Data and Information Set (HEDIS), Healthcare Providers, Healthcare Quality, Industry Standards, Leadership, LinkedIn, Logistics, Maintain Compliance, Metrics, Nursing, Onboarding, Operational Audit, Operational Improvement, Operational Support, Operations Management, Organizational Skills, Patient Admissions, Patient Care, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Policy Implementation, Power BI, Preventive Medicine, Primary Care, Problem Solving Skills, Productivity Management, Quality of Life, Regulations, Relationship Management, Reporting Dashboards, Schedule Development, Special Needs, Team Lead/Manager, Team Player, Time Management, Transportation Routing, Trend Analysis, Tuition Reimbursement, Willing to Travel

LOCATION

Louisville, KY

POSTED

30+ days ago

Requisition: 2026-183982 Regional Operations ManagerJob Locations US-OH-COLUMBUS | US-KY-LOUISVILLEID 2026-183982 Line of Business Abode Care Partners Position Type Full-Time Our CompanyAbode Care PartnersOverviewThe Regional Operations Manager is responsible for overseeing operational, logistical, and administrative functions across multiple Assisted Living Facility (ALF) and Skilled Nursing Facility (SNF) - based primary care practices. This leader coordinates provider scheduling and coverage, manages facility relationships, drives operational efficiency, and ensures high performance across care teams. The role blends operational oversight with performance management, ensuring highquality patient care, provider productivity, compliance, and excellent client experience within the ALF & SNF environments.Responsibilitieso Serve as primary point of contact for ALF or SNF administrators and facility leadership across the region.o Strengthen building penetration support client satisfaction, and lead issue resolution related to patient care, provider interactions, or operational barriers.o Ensure ALF or SNF operations meet industry standards, organizational policies, and regulatory guidelines.o Support state and federal survey preparation and on-site operational compliance.- Provider Scheduling, Coverage & Logisticso Create and manage provider schedules and facility coverage across the region, ensuring continuity of care.o Maintain accurate 24/7 call rotations, provider PTO tracking, and backup coverage plans.o Optimize geographic routing to reduce provider travel time and increase visit efficiency.o Facilitate onboarding and shadowing schedules for new clinicians; manage credentialing, collaborative agreements, and provider access to buildings and systems.- Performance Monitoring & Productivity Managemento Monitor and analyze KPIs including:- - - Visit volume, homevisit completion rates, and patient panel size - Readmission rates - Preventive care metrics and valuebased care compliance - Sameday/urgent visit responsivenesso Review and operationalize dashboards supporting provider productivity, geographic efficiency, and quality outcomes.o Conduct monthly/quarterly performance reviews with Regional Clinical Directors; identify trends, gaps, and opportunities for improvement.o Support providers in closing gaps in care and meeting quality measure expectations (e.g., HEDIS, STAR ratings).- Administrative Oversight & Financial Processeso Manage regional expenses, payroll, CME tracking, reimbursement, and supply ordering.o Oversee account access, track credentialing, manage collaborative agreements, and support patient intake workflows.o Implement operational policies and ensure adherence to organizational best practices.o Support budget monitoring, cost controls, and optimization across regional operations.- Provider Support & Cross-Functional Collaborationo Act as a resource for clinicians regarding workflows, processes, and medical group policies.o Partner closely with Regional Clinical Directors to support provider retention, engagement, and performance accountability.o Collaborate with schedulers, performance analytics teams, and leadership to streamline operations and improve patient access.o Address provider concerns, operational barriers, and workflow inefficiencies proactively.Qualifications- Education & Experience - Bachelor's degree in healthcare administration, business, or related field required. - 3-5 years of supervisory, operational, or administrative leadership experience in healthcare required. - Experience in primary care, homebased care, or ALF/SNF settings strongly preferred.- Knowledge, Skills & Abilities - Strong understanding of healthcare operations, clinical workflows, and provider roles (MDs, NPs, PAs, RNs, MAs). - Knowledge of KPIs, quality measures, and valuebased care models. - Skilled in schedule optimization, geographic routing, and logistics planning. - Proficiency with EMR systems, Excel, and dashboard/analytics tools (e.g., Power BI). - Strong communication skills, with the ability to collaborate with clinical and operational leadership. - Demonstrated ability to lead regional teams across multiple locations. - Excellent problemsolving, organizational, and timemanagement skills. - Ability to work independently and make datadriven decisions.- Travel 25-50% across assigned regionAbout our Line of BusinessAbode Care Partners, an affiliate of BrightSpring Health Services, is a leading provider of integrated medical services, caring for individuals from post-hospitalization to home in various settings ranging from skilled nursing facilities, assisted living, independent living, group homes, and private homes. We bring quality medical care to older adults, people with complex conditions, people with special needs, and individuals with intellectual and/or developmental disabilities while increasing quality of life and safeguarding the dignity of those we serve. For more information, please visit www.abodecarepartners.com. Follow us on Facebook, LinkedIn, and X. Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, r ace, color, national origin, r eligion, disability, age, veteran status, gender identity or s exual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

About the Company

Southern Home Care Services, Inc.

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