Regional Operations Manager

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The Department of Developmental Services (DDS) is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members. DDS is seeking a dynamic and innovative leader for the role of Regional Operations Manager (ROM) to plan, develop, and manage the administrative and budgetary systems needed to support a comprehensive network of community-based DDS services within the Southeast Region. The 2026 Regional budget orchestrated by the ROM was approximately $925M across all accounts and object classes.

The ROM will provide day-to-day support and leadership for Southeast Region and take a hands-on approach to assertively managing all aspects of major initiatives, including working with Southeast Residential Services.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Develop and submit Southeast Region''s annual budget request to the DDS central office based on projected funding needs and input from program and management staff.
• Oversee completion of regular financial reports and analysis to Regional Director, Senior Leaders using data compiled from systems such as MMARS, EIM, FMIS, Warehouse and local tracking for compiling all financial information. Includes contracting Purchase of Service (POS), lower subsidiaries, employee payroll projections.
• Maintain knowledge of applicable regulatory directives, accreditation standards, agency policy, and procedures and reinforce practice activities to ensure compliance throughout the region.
• Determine internal budget allocations to departments and managers for financial review throughout the fiscal year utilizing data systems and local access programs to manage and monitor work.
• Oversee monthly payroll projections; determine surplus and deficits by appropriation and address deficits as necessary.
• Identify areas of surplus or deficit funding and address them as necessary.
• Oversee daily activities in coordination with Contracts and Business Managers regarding all funding in the purchase of service and lower object class contracts; ensure contract documents comply with all associated statutory fiduciary laws, policies, rules, and regulations.
• Manage state-owned property and serve as the Regional DDS leasing liaison with DCAMM and EOHHS Facilities including Area Offices and group homes.
• Participate in both internal and external statewide work groups to represent Southeast Region and DDS on agency initiatives including, but not limited to business practice work groups, continuity of operations planning, regional planning teams, policies/procedures, and roll out of implementation.
• Ensure the work environment and necessary administrative equipment are available to keep all staff operational such as building, office management, and other miscellaneous accommodations.
• Provide overall supervision, assignment, and prioritization for staff which includes contracts, business office, accounting/ individual funds, inventory control, and budget, as well as indirect oversight of HR, Revenue
• Lead regular staff and management team meetings to ensure operations and services are being executed.
• Establish quality and efficiency standards in all areas of responsibility and ensure that these standards are measured and reviewed continuously.
• Foster support/development of direct reports through timely feedback and facilitate the ability of staff to achieve the highest level of professional growth, performance, and career advancement.
• Respond to external requests for information and reporting. Preferred Qualifications:
• Familiarity with modern management principles and practices including planning, organizing, directing, motivating, controlling and decision-making as they relate to human service programs.

Preferred Qualifications:

• In-depth understanding of the Commonwealth''s annual budget development and implementation process;
• Awareness of all associated fiscal statuary and regulatory rules and regulations as they apply to the day-to-day delivery of services;
• Strong competencies in analytic review and analysis as well as strategic and critical thinking;
• Ability to solve unpredictable problems and deal with crisis management issues which may extend beyond regular responsibilities;
• Outstanding capacity to learn quickly, execute swiftly and accurately in a fast-paced environment;
• Critical thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
• Record of managing a team of professional staff, senior level managers; Ability to lead, inspire and empower demonstrating confidence, diversity awareness and leadership presence;
• Thoroughness, independence and excellent written and oral communication skills;
• Proficient usage of Microsoft Office products including Word, Access, Excel and Outlook; Knowledge and experience using MMARS (Massachusetts Management Accounting and Reporting System), LCM (Labor Cost Management), and CIW (Commonwealth Information Warehouse) a plus.

Please Note:

This position is located in the Regional Office in Middleboro, MA.

Schedule: day shift

Days Off: Sunday/Saturday

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth''s website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division''s Hiring Guidelines.

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

'',''!*!

The Department of Developmental Services (DDS) is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members. DDS is seeking a dynamic and innovative leader for the role of Regional Operations Manager (ROM) to plan, develop, and manage the administrative and budgetary systems needed to support a comprehensive network of community-based DDS services within the Southeast Region. The 2026 Regional budget orchestrated by the ROM was approximately $925M across all accounts and object classes.

The ROM will provide day-to-day support and leadership for Southeast Region and take a hands-on approach to assertively managing all aspects of major initiatives, including working with Southeast Residential Services.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Develop and submit Southeast Region''s annual budget request to the DDS central office based on projected funding needs and input from program and management staff.
• Oversee completion of regular financial reports and analysis to Regional Director, Senior Leaders using data compiled from systems such as MMARS, EIM, FMIS, Warehouse and local tracking for compiling all financial information. Includes contracting Purchase of Service (POS), lower subsidiaries, employee payroll projections.
• Maintain knowledge of applicable regulatory directives, accreditation standards, agency policy, and procedures and reinforce practice activities to ensure compliance throughout the region.
• Determine internal budget allocations to departments and managers for financial review throughout the fiscal year utilizing data systems and local access programs to manage and monitor work.
• Oversee monthly payroll projections; determine surplus and deficits by appropriation and address deficits as necessary.
• Identify areas of surplus or deficit funding and address them as necessary.
• Oversee daily activities in coordination with Contracts and Business Managers regarding all funding in the purchase of service and lower object class contracts; ensure contract documents comply with all associated statutory fiduciary laws, policies, rules, and regulations.
• Manage state-owned property and serve as the Regional DDS leasing liaison with DCAMM and EOHHS Facilities including Area Offices and group homes.
• Participate in both internal and external statewide work groups to represent Southeast Region and DDS on agency initiatives including, but not limited to business practice work groups, continuity of operations planning, regional planning teams, policies/procedures, and roll out of implementation.
• Ensure the work environment and necessary administrative equipment are available to keep all staff operational such as building, office management, and other miscellaneous accommodations.
• Provide overall supervision, assignment, and prioritization for staff which includes contracts, business office, accounting/ individual funds, inventory control, and budget, as well as indirect oversight of HR, Revenue
• Lead regular staff and management team meetings to ensure operations and services are being executed.
• Establish quality and efficiency standards in all areas of responsibility and ensure that these standards are measured and reviewed continuously.
• Foster support/development of direct reports through timely feedback and facilitate the ability of staff to achieve the highest level of professional growth, performance, and career advancement.
• Respond to external requests for information and reporting. Preferred Qualifications:
• Familiarity with modern management principles and practices including planning, organizing, directing, motivating, controlling and decision-making as they relate to human service programs.

Preferred Qualifications:

• In-depth understanding of the Commonwealth''s annual budget development and implementation process;
• Awareness of all associated fiscal statuary and regulatory rules and regulations as they apply to the day-to-day delivery of services;
• Strong competencies in analytic review and analysis as well as strategic and critical thinking;
• Ability to solve unpredictable problems and deal with crisis management issues which may extend beyond regular responsibilities;
• Outstanding capacity to learn quickly, execute swiftly and accurately in a fast-paced environment;
• Critical thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
• Record of managing a team of professional staff, senior level managers; Ability to lead, inspire and empower demonstrating confidence, diversity awareness and leadership presence;
• Thoroughness, independence and excellent written and oral communication skills;
• Proficient usage of Microsoft Office products including Word, Access, Excel and Outlook; Knowledge and experience using MMARS (Massachusetts Management Accounting and Reporting System), LCM (Labor Cost Management), and CIW (Commonwealth Information Warehouse) a plus.

Please Note:

This position is located in the Regional Office in Middleboro, MA.

Schedule: day shift

Days Off: Sunday/Saturday

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth''s website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division''s Hiring Guidelines.

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

'',''!*!

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor''s degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

'',''!*!

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor''s degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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