Regional Operations Manager

Ross Recruiting
  • Nashville, Tennessee
    30+ days ago

    Job Description

    Position Overview
    We have partnered with a field services company searching for a Regional General Manager to lead operations across multiple Tennessee locations. This role is responsible for driving regional growth, leading sales and operations teams, and overseeing full P&L performance.
    The Regional General Manager will lead all aspects of the business including sales strategy, service operations, installation/project execution, customer relationships, and team development. This is a hands-on leadership role focused on growing revenue, improving operational performance, and building scalable teams across the region.
    Key Responsibilities
    Sales & Business Development
    • Drive regional revenue growth through new business and account expansion
    • Lead sales strategy across project work and recurring service agreements
    • Develop and mentor sales teams while remaining active in key customer relationships
    • Oversee forecasting, pipeline management, and market expansion efforts
    • Build long-term relationships with contractors, developers, and commercial clients
    Operations & Project Execution
    • Oversee installation and construction operations across multiple branches
    • Manage scheduling, backlog, subcontractors, and project execution
    • Ensure projects are completed on time, on budget, and to company standards
    • Monitor job costing, labor utilization, and operational efficiency
    Service & Recurring Revenue
    • Lead service and maintenance operations focused on customer retention and responsiveness
    • Grow preventive maintenance agreements and recurring service revenue
    • Improve service efficiency, quality, and first-time fix rates
    • Use service operations as a long-term customer retention strategy
    Financial Leadership
    • Full ownership of regional P&L performance
    • Manage budgeting, forecasting, profitability, and gross margin performance
    • Drive accountability across labor, operational costs, and revenue targets
    • Partner with executive leadership on long-term regional strategy
    Leadership & Team Development
    • Lead branch managers, sales leaders, and operational teams across Tennessee
    • Recruit, develop, and scale teams throughout the region
    • Establish accountability, performance standards, and leadership structure
    • Maintain strong visibility within branches, customer sites, and field operations
    Qualifications
    • 10+ years of leadership experience within field services, construction, installation, or related industries
    • Minimum 5 years of multi-site leadership experience with direct P&L ownership
    • Proven track record driving revenue growth and leading sales organizations
    • Experience overseeing both project/install operations and service teams
    • Strong financial, operational, and organizational leadership abilities
    • Comfortable operating in a hands-on, field-driven leadership role
    • Experience with CRM and ERP systems
    • Technical/security industry experience is helpful but not required
    Why This Opportunity Stands Out
    • True regional leadership role with full business ownership
    • Established market with strong infrastructure already in place
    • High visibility with executive leadership and equity partners
    • Opportunity to drive growth across multiple Tennessee locations
    • Strong mix of sales leadership, operational ownership, and strategic influence
    • Ability to directly impact the long-term direction of the region

    Numbers & Facts

    LocationNashville, Tennessee

    Skills

    • Backlog Prioritizationunmatched
    • Budget Managementunmatched
    • Business Developmentunmatched
    • Business Growthunmatched
    • Business Strategyunmatched
    • Constructionunmatched
    • Customer Relationsunmatched
    • Customer Relationship Management (CRM) Systemsunmatched
    • Customer Retention/Renewalunmatched
    • ERP (Enterprise Resource Planning)unmatched
    • Financial Analysisunmatched
    • Financial Operationsunmatched
    • Forecastingunmatched
    • Gross Marginunmatched
    • Leadershipunmatched
    • Mentoringunmatched
    • On Site Supportunmatched
    • Operational Improvementunmatched
    • Operational Strategyunmatched
    • Operations Managementunmatched
    • Organizational Skillsunmatched
    • Performance Managementunmatched
    • Preventative Maintenanceunmatched
    • Profit & Lossunmatched
    • Profit & Loss Forecastingunmatched
    • Project Executionunmatched
    • Project Trackingunmatched
    • Retention Programsunmatched
    • Revenue Growthunmatched
    • Revenue Planningunmatched
    • Revenue/Sales Reportingunmatched
    • Salesunmatched
    • Sales Operationsunmatched
    • Sales Pipelineunmatched
    • Sales Strategyunmatched
    • Scalable System Developmentunmatched
    • Schedule Developmentunmatched
    • Team Buildingunmatched
    • Team Lead/Managerunmatched
    • Time Managementunmatched

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