Regional Operations Support Manager

Overview

The Regional Operations Support Manager is responsible for Distribution project implementations (WMS/LMS). Manages, coordinates, and establishes priorities for complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions. This role will manage the people and projects of the operations support team. This position will report to a WH Operations Director or Regional Vice President in Operations.

Responsibilities

• Will work with project manager (large-scale projects) and collaborate with regional team to delegate assigned tasks, communication efforts, and lead meetings in order to meet project goals.
• Designs project plans, which identify needs and define major tasks and milestones, based on scope, resources, budget and personnel.
• Allocates existing resources/team within assigned region to support company initiatives with startups and system implementations, as well as and for other special projects.
• Manages the prioritization and timing of distribution/customer requested system changes and customization.
• Leads, maintains, and improves the implementation of common best practices and continuous improvement initiatives across distribution operations.
• Leads a team and conduct regular coaching and feedback on performance, prepare and present formal performance appraisals and make recommendations and approve annual compensation increases.
• Produces, disseminates, and reports the results of projects to customer, internal operations and executive personnel.
• Creates, prepares, and updates projects using MS Projects or related tools and escalates findings to leadership.
• Assist the team in developing key performance measurements to benchmark the progress of the team.
• Acts as liaison between implementation personnel, management and vendors by conducting meetings to review project details and obtain approval and signoffs.
• Diagnoses and corrects system problems with help from customers and operations support team.
• Provides written reports of the team progress and benchmarks of performance and areas of opportunity.
• Provide support to the project team and local team as a systems and operational "super user".

Qualifications

Required Competencies:

• Functional Expertise: Applies technical knowledge to produce results and make improvements.
• Communication and Collaboration: Delivers messages in a manner that is effective, honest, and motivational. Communicates well with others and is receptive to others' viewpoints. Shares information openly and is considerate of the timing, content, and forum.
• Development: Promotes an environment for growth and development for self and team. Uses feedback as a tool to grow self and team.
• Analysis and Decision Making: Analyzes data to make informed decisions. Considers impact of decisions. Prioritizes competing responsibilities appropriately. Resolves problems by addressing the root cause; goes beyond the first right answer.
• Results Focused: Action oriented. Highly accountable for driving execution for self and team. Seeks accuracy with a strong attention to detail. Enforces high standards in process execution.
• Managing Change and Process Improvement: Seeks methods to improve processes and execution for the organization. Takes initiative and adjusts the plan or direction if needed.

Job Related & Physical Requirements:

• Bachelor's degree in a related field preferred or equivalent experience
• 7- 10 years' experience in the following areas: Distribution Operations Management (including startups), Systems Implementation, and Project Management.
• Ability to communicate effectively, both in writing and verbally to the customer and to NFI management and staff, as well as associates engaged in the project
• Ability to "think on your feet" and adapt to changing conditions.
• Experience with Lean and Six Sigma tools (DMAIC, Root Cause analysis, 5 Why's, Cause & Effect, FMEA, Control/Trend charts, 5S)
• Proven project management skills
• Ability to summarize the project through a white paper, and present to management.
• Proficient in Microsoft applications: MS PowerPoint for project management, MS Excel for data collection, and MS Word for communication properly to the customer.

Other:

• Open to work 2nd or 3rd shifts during go-lives if necessary.
• Ability to travel +75% with extended stays.
• Must be able to stand/walk for up to 10-12 hours.
• Lift and move up to 50 pounds.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the warehouse and around area with great frequency; facilities are over a quarter mile in length.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

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PC-692