Regional Optician Manager

Job Summary

This position oversees the performance, daily operations, programs, and activities of the clinic managers within assigned region at multiple Unicare locations. Supervises clinic managers, sites, and operational complexities at a level assigned for this position. Under the direction of the Executive Vice President, the Regional Operations Manager provide the leadership and subject matter expertise to assure the consistent execution of the goals and objectives of the operations organization. ROM is part of the Care Delivery Operations team in support of our clinics and patient care. The ROM is responsible for ensuring the quality of care and effectiveness of communications between and during visits, and supports adherence to standard operating procedures.

Regional Operations Manager Duties

• Traveling to different clinics to support managers and care team as needed.
• Support and mentorship of Clinic Managers.
• Provide training to clinic managers and supervisors to prepare for site audits.
• Train managers to ensure vaccines are kept in stock, in a compliant manner in accordance with VFC guidelines.
• Train managers to ensure front office processes are followed, including but not limited to, insurance verification, data entry, sliding fee scale implementation, co-pay and cash payment processes.
• Assess managers performance.
• Assign tasks to clinic managers.
• Train and support of safety and crisis protocols.
• Project management of new processes and procedures as a result of auditing current workflows in order to maximize efficiency while improving patient experience.
• Partner with clinic managers to support the onboarding and training of new hires.
• Partner with clinic managers to continuous training of both front and back offices on protocols, policies, procedures, systems and all other guidelines as shared by administration.
• Develops, updates and maintains front desk policies and procedures for eCW.
• Train clinic managers to coordinate and develop inter-office relationships.
• Train clinic managers to maintain the provider schedules as identified by administration in eCW.
• Train clinic managers to ensuring patient encounters are completed within 48 hours of patients being seen for appropriate billing to be completed.
• Supporting initiatives to increase the quality of care in the clinics as well as patient access to care.
• Manages productivity within specified department(s); minimum target is 100%; meets targets set in assigned area. Conform with and abide by all regulations, policies, work procedures and instructions.
• Work closely with other administrative staff on areas of related responsibility.
• Immediately report any problems or unusual occurrences to supervisor.
• Attends in-services and departmental meetings as scheduled.
• Maintaining patient-centered, HIPAA-compliant processes.
• Manages performance and ensures 100% of all required performance appraisals are completed.
• Ensuring that patients receive the highest quality care.
• Assist clinic managers to maintain the provider schedules as identified by administration. Schedules are kept up to date at all times.
• Support quality of care and improvement efforts as directed by the QI committee.
• Coordinate information technology related issues with the IT team and EVP (if applicable).
• Collaborate with the EVP for all vaccine and health insurance related matters.
• Anticipate, identify, and resolve challenges in order to fulfill key corporate objectives and respond to the demand of change management and initiate actions needed to plan, organize and control team activities.
• Ensure compliance with state and federal requirements for the clinic setting.
• Train clinic managers and vaccine coordinators the vaccines for Children program management, including but not limited to all site audits and program adherence.
• Manages productivity within specified department(s); minimum target is 100%; meets targets set in assigned area. Conform with and abide by all regulations, policies, work procedures and instructions.
• Assist clinic managers to ensure all the clinic licenses are up to date.

General Duties:

• Ability to travel to all Unicare locations, as needed.
• Occasional weekend availability during reporting season.
• Provides coverage to the practice as needed.
• Effectively interact with patients/customers with the understanding of their needs for self-respect and dignity.
• Address performance and/or behavior issues appropriately and complete annual performance evaluations
• Attend and participate in all required meetings and training sessions.
• Assist in any other duties or responsibilities as assigned.

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Communicate the mission, ethics and goals of the organization.
• Participate in performance improvement and continuous quality improvement activities.

Qualifications and Experience

• Regional Operations Manager must be able to think creatively and solve problems promptly.
• Must be able to work efficiently and have strong organizational and managerial skills to handle the myriad duties required
• Must be proficient in Excel, Word and Outlook. Excellent computer skills.
• Highly efficient in preparing documents, managing data and ability to manage multiple projects simultaneously.
• Must have excellent communication skills, oral and written.
• Strong organizational skills with attention details.
• Strong work ethic to meet changes in responsibilities that will take place daily.
• Demonstrated ability to coach and mentor teams and individuals, including job performance reviews.
• Capacity to work independently and as a team player.
• Management skills to interact with staff, provider(s), patients and outside agencies.
• Understand and adhere to the confidential requirements of UCHC.
• Experience with electronic health records (EHR) required; experience with eCW preferred
• Maintain a high level of understanding of HIPAA, state and federal regulations and guidelines, policies and procedures, and best practice methods regarding maintenance of health records and health information.
• Strong trouble shooting and communication skills used for both implementation and support of applications.

Training, Education and Licensure:

Bachelors preferred, plus five (5) years medical office experience and direct supervisory experience. OR High School diploma/equivalent plus fifteen (15) years medical office experience including five (5) years direct supervisory experience with employee recruitment and discipline responsibilities

Five (5) years medical practice management experience. Five (5) years' experience in a health care setting.

Experience in a medical environment or FQHC is also preferred.

Bilingual in Spanish, Chinese or Vietnamese preferred

Physical Requirements and Environmental Conditions

• Pushing and pulling objects up to 25 lbs.
• Frequent wrist, hand and finger dexterity to perform fine motor function.
• Full range of body motion including twisting body, pushing and pulling
• Position requires light to moderate work with 25 lb. maximum weight to lift and carry.
• Position requires reaching, sitting down for long periods of time, walking, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.

Working Conditions

• Non-Ionizing Radiation (microwaves, sun)
• Hazardous Exposure (chemical [E.G. Latex] and infectious)

WORK SCHEDULE

• Monday - Friday: Starting time varying between 8:00am - 9:00am and ending time between 5:00pm - 6:00pm.
• Required to work occasional Saturdays, as needed.
• May travel to all Unicare Community Health Center clinics to work or attend meetings as needed.