The primary role of the Regional Product Specialist is to provide sales, support, and education to surgical institutions within an assigned Region. The primary support provided by this position is evaluating Support Surfaces, installing products, demo products and contributing to the sales of products and services.
Job Responsibilities:
Gain market knowledge and maintain awareness of procedures, new technologies, and utilization techniques.
Maintain awareness/compile and communicate competitive information on equipment and devices preferred by the marketplace.
Conduct surgery table pad assessments to help educate customers on the pad conditions and advise of replacements required.
Proactively identify new support surface opportunities, maintain a sales funnel via Salesforce.
Meet or exceed the quota set for your assigned territory for Support Surfaces.
Utilize the "Trust Triangle" to develop professional relationships within the healthcare community in assigned regions with physicians, hospital management, and clinical personnel.
Evaluate customer's needs and emphasize salable product features, using technical knowledge of capabilities and limitations of current product offering.
Participate in assigned learning institute courses hosted by implant/ strategic partners as needed and assigned by Region Manager.
Educate and train customers on products.
Provide pre- and post-sale product demonstrations, customer product in-services and clinical support.
Attend surgical cases to support staff in the use of products/equipment as necessary.
Adhere to specific hospital protocols and procedures.
Advise customers of equipment for a given need based on product and technical knowledge of the market procedures and products.
Represent products at trade shows and courses when requested to do so.
Provide Sales coverage for vacant Sales territories when requested to do so; could be assignment outside assigned region.
Maintain a company issued cell phone and portable computer in order to conduct business.
Participate in the company vehicle program.
Complete and submit accurate expense reports to document activity and expenditures in a timely manner according to the Expense Policy.
Understand, support and follow the Corporate Vision, Mission & Values Statements.
Support company goals and objectives.
Understand, follow and support the internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).
Qualifications & Requirements:
Experience and education - as outlined below, per job level.
Computer literate and thorough familiarity with Microsoft Office Suite.
Working knowledge of CRM is preferred; Salesforce.com is preferred.
Excellent oral and written communication and interpersonal skills, including persuasive and expositive skills.
Ability to effectively make formal and informal product presentations to individuals as well as to large groups, including physicians, RNs, OR staff, Hospital Supply Chain, and Hospital Executives.
Knowledge of the Trust Triangle sales process preferred.
Ability to effectively interact within the medical professional's community in an ethical and professional manner, including but not limited to interactions with Physicians, Surgeons, Nurse, and Hospital Administration.
Ability to function in an operating room environment and attend surgical procedures as necessary.
Ability to effectively and independently manage time and workload with assigned regional territory.
Clinical knowledge and experience within specialties of Orthopedics, Spine, and General surgical procedures is preferred.
Education and/or experience in hospital environment required.
Must live within 20 miles driving distance of assigned territory
Able to provide a valid driver's license and proof of auto insurance policy meeting the minimum requirements set by the company.
Ability to travel between 30% and 60% within the assigned region, cover the business travel expenses, and submit reimbursements in accordance with company policy.
Mechanical aptitude and ability to learn anatomy, physiology and medical terminology.
Effectively communicate to healthcare providers and clinical staff
Work in a team environment partnering with multiple Account Managers
Become the subject matter expert for the company complete product line
Provide support as the subject matter expert in the Support Surfaces Portfolio.
Meet or exceed the sales quota for Support Surfaces in your assigned territory.
Take the initiative and be a key stakeholder in launching new products
Education & Experience:
Bachelor's degree in business, or a clinical degree/certification or a degree in a related field preferred.