Regional Program Director

GENERAL FUNCTION:

Primary responsibilities include providing overall leadership to the assigned Regional Office of Support Solutions. The leadership shall extend to all business interests of Support Solutions both internal and external; to include Medicaid Waiver programs, HCBS Waiver programs and other businesses established by the Support Solutions.

ESSENTIAL FUNCTIONS:

In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities assistance with performing the essential functions of this position.

• Design and implement all ID (Intellectual Disabilities) programs, including supported living, personal assistance, transportation and all other programs funded under the Medicaid Waiver.
• Under the direction of the Chief Program Officer, organizes and implements and directs all work related to the operation of the Program Division to include hiring, performance evaluations and appraisals, scheduling of services, etc.
• Directs all recordkeeping efforts to insure subordinates meet all guidelines and requirements of funding entities (TNCARE, Medicaid) and insures systems of audit/correction are administered to insure quality outcomes.
• Attendance at meetings which build the company brand to include Regional DIDD meetings, MCO meetings, etc.
• Be available outside of normal office hours for necessary and urgent company matters
• Attend as many company-sponsored activities/events as possible
• Attend mandatory trainings and workshops
• Works with the Corporate Director-Advancement/Integration to insure the timeliness and integrity of Cost Plan information; to include reviews, appeals, follow-up and budget forecasting (in conjunction with the CFO).
• Directs the staffing of agency locations to insure wise and prudent use of human, physical and fiscal resources.
• Overall coordination of the residential day and elderly services offered at the Regional location through the management of team meetings, delegation of responsibilities, etc.
• Serves as Support Solutions agent in directing actions related to Medicaid and Social Security assessments of all individuals receiving services.
• Directs subordinates in the completion of documentation related to monthly, quarterly and annual progress of each individual who receives services.
• Team Leader for the multi-disciplinary team and provides direction for delivery of services within all Support Solutions.
• Directs subordinates to ensure overall training compliance for all employees and initiates corrective actions in the event of non-compliance.
• Directs subordinates to insure individual/group rights of all individuals, families and guardians are protected/esteemed.
• Directs subordinate activities related to service recipients accessing community resources i.e. utility assistance, food stamps, social security benefits and TNCARE.

OTHER FUNCTIONS:

• Exhibits behaviors and best practices that are consistent with the vision and values of SSMS.
• Meets the Customer Service Standards established by Support Solutions as part of its Continuous Improvement Process.
• Practices safe work habits to eliminate and control potential safety and health hazards and to maintain a safe work environment. Attends all safety training as scheduled.
• Work as part of the team to ensure that SSMS Quality Management principles (Plan, Measure, Assess. Improve) are practiced and achieved.
• Operates SSMS and personal transportation in a safe and healthy manner.
• Performs other job related duties as may be assigned by designated and/or authorized staff.

This job description does not list all the duties of your job. You may be asked by Senior Leadership or designated and/or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. The job description is not a contract for employment and either you or Support Solutions may terminate employment at any time, for any reason.