Regional Property Manager - Multi-Family Properties

Overview: CYM Living - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, and just outside of New York City. Our mission is to provide our residents with an exceptional living experience, nurture a culture of community, and empower growth from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management, accomplishing our mission by incorporating data and technology with hyperlocal customer service to all units.

We are seeking an experienced and results-driven Regional Property Manager to oversee the operational, financial, and physical performance of a portfolio of multi-family residential communities. The Regional Property Manager will provide leadership, guidance, and support to on-site management teams while ensuring each property achieves occupancy, revenue, resident satisfaction, and asset preservation goals.

The ideal candidate is a strategic leader with strong financial acumen, extensive knowledge of multi-family property management, and a passion for developing high-performing teams.

• Portfolio Management
• Oversee the day-to-day operations of multiple multi-family communities within an assigned region.
• Ensure properties consistently meet or exceed occupancy, revenue, and NOI goals.
• Monitor property performance through regular financial and operational reviews.
• Conduct routine site inspections to ensure curb appeal, maintenance standards, and compliance with company expectations.
• Financial Management
• Develop, review, and manage annual operating budgets.
• Analyze monthly financial statements, variances, and key performance indicators.
• Implement strategies to maximize revenue while controlling operating expenses.
• Monitor delinquency, bad debt, and collections.
• Leadership & Team Development
• Recruit, train, mentor, and evaluate Community Managers and regional support staff.
• Foster a culture of accountability, collaboration, and exceptional customer service.
• Conduct regular performance evaluations and coaching sessions.
• Support succession planning and employee development initiatives.
• Operations
• Ensure compliance with company policies, fair housing laws, landlord-tenant regulations, and local, state, and federal requirements.
• Partner with maintenance leadership to ensure preventative maintenance programs are implemented.
• Oversee capital improvement projects, renovations, and property transitions.
• Respond to escalated resident concerns and resolve complex issues professionally.
• Marketing & Leasing
• Review market trends and competitive analysis.
• Collaborate with marketing teams to maximize occupancy and resident retention.
• Monitor resident satisfaction and online reputation management.
• Reporting
• Prepare and present regular operational and financial reports to senior leadership.
• Develop action plans to improve underperforming assets.
• Maintain accurate records and ensure timely reporting.