TITLE: Regional Property Manager
DEPARTMENT: Silvercrest
STATUS: Full-Time, Exempt
SALARY: $110,000 - $115,000
GENERAL STATEMENT:
The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is a spiritual regeneration of all people.
OVERVIEW:
Silvercrest Management Department manages and operates the 30+ HUD subsidized senior-citizen housing communities owned by The Salvation Army.
The RPM will supervise the Northern California regional office and oversee 10-12 properties (called Silvercrest Residences) located in multiple states including but not limited to California, Nevada, and Hawaii, totaling 1200+ units. Weekly travel is required.
QUALIFICATIONS:
- Bachelor's degree preferred.
- Proven record of successful property management: Ten years property management experience, with five years work experience as a Property Supervisor overseeing a portfolio of HUD subsidized projects.
- Demonstrated capacity to solve personnel and resident conflicts in an efficient and equitable manner.
- Extensive knowledge of HUD programs, occupancy requirements and procedures for Section 8 and/or 202 PRAC program a must. LIHTC experience helpful.
- Experience managing and analyzing expenses and budgets and applying basic accounting concepts to expense and income accounting.
- Working knowledge of Fair Housing Regulations/504 Compliance and landlord-tenant laws and the ability to enforce fair housing regulations and provide effective grievance mediation.
- Knowledge of preventive and on-going maintenance.
- Willingness and availability to travel by car or plane as needed, including multiple night stays out of town. Reliable transportation is required with a valid Driver's License
ABILITY AND SKILLS REQUIRED:
- Strong supervisory and interpersonal skills
- Ability to delegate, follow-thru, and multi-task
- Skill in negotiating issues, problem solving and mediation resolution
- Skill in using MS Office Products (Word, Excel, Powerpoint) to prepare reports, memos, summaries and analyses. Knowledge of RealPage's OneSite (HUD) software, or equivalent, preferred.
- Skill in effective verbal and written communications, including active listening skills, ability to present findings and recommendations, and ability to address group or lead presentations
- Ability to work independently with little supervision
- Ability to organize time, priorities and schedules
- Ability to establish and maintain harmonious working relationships with co-workers, Departmental staff, regulators, and external contacts, and to work effectively in a professional team environment
POSITION SUMMARY:
Responsible for the overall successful and compliant management of the Silvercrest Residences within assigned region, including physical condition, financial stability, compliance with HUD regulations and Silvercrest procedures, and resident relations; responsible for recruitment, training, development, and supervision of Property Managers and other site staff; Assists Executive Director and other supervisors with special projects, administrative tasks, and other related work. Assists Salvation Army and Silvercrest Management Department in pursuit of its mission.
DUTIES AND RESPONSIBILITIES:
- Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs performance evaluations on supervised employees; assists Property Managers with site-level employees; Recommends all new hires, status changes, and terminations for on-site personnel; interacts with HR Manager to ensure compliance with TSA personnel policies.
- Responsible for 504 Compliance Coordination and fair housing grievance resolution for assigned Silvercrest region. Must attend fair housing/504 training on an annual basis.
- Establishes and coordinates a communication system involving transaction and activities among Property Managers and the Territorial Silvercrest Management Department office
- Responds to staff or resident grievances and provide problem resolution assistance, including eviction/lease violation appeals; periodically attends resident meetings/functions
- Reviews occupancy status to ensure minimal vacancy loss and enforces Silvercrest policies regarding vacancy and make ready turnover; where necessary, develops plans to improve marketing activities
- Monitors certification process and/or reporting to ensure compliance with HUD and/or other governmental regulations; interacts with HUD/Contract Administrators and other regulators; attends HUD Management Reviews, inspections or city inspection and prepares responses; ensures corrective action is completed within specified timeframes.
- Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures;
- Inspects the properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations; conducts periodic inspection of apartments for Housing Quality Standard acceptability including vacant, staff and occupied units
- Assists in or develops corrective programs for apartment communities
- Assists in preparation of long range capital improvement plans and annual updates; obtains competitive bids for capital improvements or contracts and makes recommendations for vendor selection; when necessary, obtains HUD's prior approval to utilize Reserve funds.
- Assists with monitoring major renovation/repairs
- Prepares annual operating and capital budgets for each assigned Silvercrest; monitors and makes recommendations on budget performance and prepares quarterly summary report of same. Reviews and approves expenditures within specified budgetary/approval guidelines
- Prepares and conducts staff meetings; develops and implements property management training programs for site staff; assists with TSA sponsored trainings, as assigned
- Monitors the effective compliance with the Salvation Army's Protecting the Mission Policy for Work with Elders; Mandated reporter for elder abuse
- Works in coordination with all the local Salvation Army Corps Officers of adjacent Corps and Divisional/Territorial Program staff to assure provision of programs and services to residents
- Prepares and submits required reports in timely fashion
- Performs other duties as assigned
SUPERVISOR: Executive Director of Silvercrest Management Department