Join Our Growing Team!
Capital Vacations continues to expand across key markets, and we are seeking a dynamic Regional Quality Assurance Manager to support our growing portfolio. As one of the fastest-growing companies in the hospitality and vacation ownership industry, we are committed to delivering exceptional service, operational excellence, and compliance integrity across all locations.
Company Overview
At Capital Vacations, our mission is simple: to provide quality vacations to our members and guests. With access to 90+ internal club destinations and thousands of external travel options, we hold ourselves to the highest standards in service, compliance, and customer experience. We foster a collaborative and performance-driven culture that empowers leaders to innovate, elevate teams, and drive measurable results.
If you are passionate about operational excellence and leading high-performing teams, this is your opportunity to make a regional impact.
Position Overview: Regional Quality Assurance Manager
The Regional QA Manager is responsible for overseeing Quality Assurance operations across multiple resort and sales locations within an assigned region. This leadership role ensures compliance with company policies, regulatory standards, and ethical sales practices while maintaining exceptional owner satisfaction and protecting the integrity of Capital Vacations ownership. This position partners closely with Regional Sales and Marketing Leadership to drive accountability, minimize cancellations, mitigate risk, and elevate overall performance standards.
Key Responsibilities
Regional Oversight & Leadership
Provide strategic direction and oversight to on-site QA Managers and QA teams across multiple locations.
Train, mentor, and develop QA leadership to ensure consistent performance and compliance standards.
Conduct regular site visits, audits, and performance reviews.
Establish accountability measures and corrective action plans where needed.
Compliance & Risk Management
Ensure adherence to all company policies, state regulations, and timeshare closing procedures.
Protect the organization from misrepresentation and compliance violations.
Investigate escalated client disputes and misrepresentation concerns.
Partner with Legal and Executive Leadership when necessary.
Sales & Operational Alignment
Collaborate with Regional Sales and Marketing Leaders to maintain acceptable cancellation rates and achieve company targets.
Monitor performance metrics including net cancellation rate, closing percentages, and rescission trends.
Provide strategic recommendations to improve sales quality and customer satisfaction.
Contract & Administrative Oversight
Ensure contract accuracy, funding readiness, and compliance documentation across all regional sites.
Oversee equity reports, credit applications, and contract processing standards.
Maintain reporting accuracy and distribute regional performance reports to executive leadership.
Customer Experience Excellence
Ensure QA teams deliver exceptional service during closings.
Promote owner confidence before, during, and after the rescission period.
Implement best practices to enhance the owner onboarding experience.
Performance & Budget Management
Partner with site leadership to maintain operational budgets within acceptable standards.
Identify trends and implement proactive solutions to reduce financial exposure.
Why Choose Capital Vacations?
Who Were Looking For
We are seeking a strong, strategic leader who:
Qualifications
Education & Experience
Skills & Knowledge