Regional Security Operations Center (RSOC) Supervisor

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Regional Security Operations Center (RSOC) Supervisor. The Regional Security Operations Center (RSOC) Supervisor will be responsible for overseeing operations within the control room that services, monitors, triages, and coordinates response across high-profile customer sites in the respective region. The Security Operations Center Supervisor will use operational best practices to ensure the physical safety and security of our people, buildings, and assets on any given shift. 

RESPONSIBILITIES:

• The RSOC Supervisor will oversee the delivery of the RSOC’s suite of services and drive compliance to standards & procedures governing access control system (ACS) alarm response & escalation, incident reporting, issuance of employee credentials, and interaction with employees, contractors, and visitors. They will engage with people across the business that require security related support and follow up with inquiries where necessary. They will also analyse, assess, and triage reports as appropriate and as directed.  
• The ideal candidate will have prior experience of working in or supervising a similar international control room or SOC. It is essential that they have an ability to maintain good relationships, a good team ethic and are keen to exceed expectations. They will be expected to have an ability to operate with limited supervision and have familiarity with some of the technical principles associated with a modern SOC. A curious and inquisitive outlook is essential, and they must have an innate desire for continuous self-development. 
• Coordinate and oversee the delivery of the RSOC’s suite of services across multiple shifts providing 24/7/365 coverage
• Liaise with other Security Operations Centers (R/GSOC) within the SOC network and ensure best practice is maintained throughout the network
• Ability to work a variable schedule as needed to coordinate & deliver training, operational updates, etc. across multiple shifts
• Oversee a team of RSOC Shift Supervisors using a metrics-based approach to improve performance and efficiency (SLA/KPI)
• Formulate Management Information (MI) and reports to share with GPS management on a daily/weekly/monthly basis
• Provide direction to Shift Supervisors and drive compliance to standards and procedures
• Provide a high level of service to local and remote SAP sites and staff with the emphasis on the security and safety of client staff, assets, and information
• Compile reports daily to be shared with other RSOC shifts and management
• Provide high quality written and verbal reports as and when required
• Take telephone inquiries
• Maintain/validate accurate logs of daily events
• Liaise with emergency services and other monitoring agents as and when directed
• Assist in the collation and preservation of digital media evidence
• Assist in the collation and viewing of network video images in response to incident investigation in line with associated code of practice
• Identify and promptly respond to any system anomalies
• Under minimal supervision, determine the appropriate response to each reported incident
• Maintain active awareness of the monitored environment to promote safe and effective working environment
• Maintain a conscientious and proactive approach to work to achieve excellent standards
• Delivery of new training material provided by Operations
• Maintain RSOC operator’s schedule, with no open shifts; this role may be required to fill Operator shifts when unable to cover with operator and/or shift-level supervisory personnel

QUALIFICATIONS:

• High school diploma or equivalent
• Minimum of two (2) years of military, law enforcement, government, or corporate security operations center experience
• Prior supervisory/management experience, preferably in a security role
• Experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment and triaging reports
• Demonstrated understanding of video, access, and guard management systems
• High proficiency in using IT applications and evidence of data entry and retrieval, keyboard skills, to a speed of at least 25wpm with at least 75% accuracy
• Ability to deliver succinct and clear verbal and written reports where necessary
• Basic knowledge of some technical elements associated with security systems such as IP networks, servers, LAN/WAN
• Basic working knowledge of data protection policies such as GDPR/DPP and the need to keep sensitive information secure
• Ability to remain calm under pressure and respond to incidents, particularly in emergencies, in a professional, resilient, and timely manner with minimal supervision where appropriate. 
• Comprehensive English language skills, written and spoken
• Possess exceptional communication skills and an ability to adopt the appropriate approach when dealing with others who may be anxious or distressed
• Ability to perform all subordinate tasks and responsibilities of Shift Supervisors and RSOC Operators
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  

PREFERRED QUALIFICATIONS:

• Associate’s degree in Criminal Justice, Information Technology, or related field of study
• Ability to speak, read, and write in a foreign (non-English) language
• Evidence of continuous professional development

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.C15802