Regional Senior HR Business Partner - Director
Retail Operations - Regional HR Leadership
Position Overview
We are seeking a hands-on, resolute Director-level Human Resources Business Partner (HRBP) to lead HR strategy and execution for Retail Operations groups. Similar to working in a Professional Employer Organization (PEO), this Director-level role serves as a trusted strategic advisor to multi-entity Retail Operations leadership across a multi-state region, connecting people to purpose while driving talent, engagement, employee and labor relations, and last-mile HR initiatives across a network of retail and field locations. The role carries significant HR consulting responsibility - advising store and district leadership on organizational design, workforce strategy, and complex people issues - and requires strong labor relations expertise to navigate a unionized and/or union-vulnerable retail workforce.
Location
Work Arrangement: Remote
Territory: Connecticut (CT), Massachusetts (MA), and New York (NY)
Concentration: Heavy on-site presence required in Long Island, NY, with regular travel to retail locations throughout the CT/MA/NY territory
Responsibilities
- Serve as the primary strategic HR Business Partner and HR consultant to Retail Operations leadership across the assigned CT, MA, and NY region
- Collaborate with regional and district retail leaders to assess current and future talent needs across stores and field operations
- Enhance organizational performance through human capital strategies tailored to the retail operating environment
- Develop and execute strategies to retain talent within assigned retail populations, including store-level and field teams
- Lead all talent, engagement, and last-mile HRBP deliverables to drive retail business performance
- Provide expert labor relations guidance, including union avoidance strategy, grievance handling, contract interpretation, and management training in a unionized or union-vulnerable retail environment
- Act as a hands-on HR consultant to store and district managers, advising on organizational design, staffing models, and complex employee relations matters
- Address and resolve employee relations issues across the retail footprint, including investigations and corrective action
- Foster positive relationships between retail management and employees to enhance engagement and reduce turnover
- Ensure HR practices and labor relations activity align with federal, state, and local regulatory standards to mitigate legal risk
- Identify training needs - including safety, compliance, labor relations, and skills development - for employees across retail roles
- Partner with Training to design and implement programs that enhance employee and manager capabilities in a retail setting
- Provide feedback to retail managers and employees regarding performance expectations, goals, and career development
- In partnership with Centers of Excellence (COEs), develop and promote wellness programs that support a holistic approach to safety and well-being
- Analyze retail workforce trends to anticipate future business needs and inform labor relations strategy
- Develop workforce planning strategies to ensure a skilled, adaptable, and stable retail workforce
- Collaborate with additional HR partners across the organization to share best practices and ensure consistency in policies and procedures
Schedule
- Full Time - Remote, with heavy on-site presence in Long Island, NY, and regular travel throughout the CT/MA/NY territory
Environment
- Mix of remote/home office with significant on-site retail, field, and warehouse environments; on-site conditions vary by location
Experience & Qualifications
Required:
- Demonstrated labor relations experience is required, including direct experience with union environments, grievance and arbitration processes, and collective bargaining agreements
- Proven HR consulting capability - experience advising business leaders as a trusted internal or external consultant on organizational, talent, and workforce matters, not solely executing transactional HR
- Experience leading M&A activity
- Bachelors degree in Human Resources, Business Administration, Organizational Development, or a related field
- Five (5) to seven (7) years of progressive Human Resources experience, including two (2) to three (3) years in a strategic HR role
- Experience supporting Retail Operations and/or multi-site field organizations
- Experience partnering with business leaders to drive workforce strategies, talent management, and organizational development
- Ability to travel regularly within the CT/MA/NY territory, with frequent on-site presence in Long Island, NY
Preferred:
- Experience supporting both Retail Operations and Corporate functions
Skills:
- Physical abilities: Ability to stand, walk and sit throughout your day; Walking on a variety of flooring such as carpet, concrete, tile etc.
- Effective communication Skills: Ability to facilitate & communicate clearly and effectively with peers and leaders on a daily basis
- Organizational Skills: Ability to prioritize and meet deadlines; project management
- Working in a team-based environment: Working independently and as a collaborator to ensure our customers are receiving orders timely and with the highest quality
- Quality: Maintain integrity and high standards from all perspectives
- Safety Culture: Maintain and drive safety policies to all associates; driving for accountability of safe practices