Regional Service Manager

About the Role

Medworks is hiring a Regional Service Manager to provide elevated leadership, operational oversight, and field support across our West Region, including Washington, Oregon, Idaho, and Montana. This role offers a high degree of autonomy and is ideal for someone who thrives in a fast-paced, dynamic field environment.

While this position is not a clinical role, the Regional Service Manager must have the operational awareness and working knowledge necessary to support case coverage when needed. You'll be a key partner to the VP of Operations—helping guide field teams, improving operational efficiency, supporting credentialing compliance, strengthening relationships with accounts, and ensuring exceptional service delivery across a multistate region.

Your leadership will directly influence customer satisfaction, team performance, and the overall success of Medworks' service operations in the West.

What You'll Do:

• Provide day-to-day operational, administrative, and logistical support for assigned region(s).
• Partner with the VP of Operations to identify opportunities for revenue enhancement and workflow improvement.
• Lead and support recruitment and retention efforts for key field-based roles.
• Train, coach, and evaluate service team members on an ongoing basis.
• Build strong, collaborative relationships with accounts, surgeons, and business partners.
• Support the implementation of company initiatives and regional performance goals.
• Monitor and maintain credentialing compliance for regional team members.
• Respond quickly and professionally to service issues, ensuring a concierge-level customer experience.
• Manage team schedules, payroll functions, and monitor overtime.
• Ensure compliance with Medworks policies, facility expectations, and regulatory requirements.
• Provide ongoing support for service, satisfaction, and operational excellence.

What We're Looking For

Minimum Qualifications

• Multi-site or regional management experience.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Word, Excel, Outlook, and general computer applications.
• Ability and willingness to travel frequently throughout the West Region (including overnight travel).
• Understanding of basic operating room protocols.
• Experience in urology is helpful but not required.

Skills & Attributes

• Strong conflict-resolution skills and the ability to navigate challenging conversations.
• Excellent organizational, time-management, and schedule-planning capabilities.
• Collaborative mindset with the ability to coach and motivate field teams.
• Customer-service orientation with a commitment to building productive partnerships.

Schedule & Travel

• Monday–Friday general schedule, with flexibility based on regional needs.
• Regular travel throughout the West Region required.
• Overnight travel is expected as part of supporting multistate field operations.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to stand for up to 6 hours at a time, depending on case support or facility requirements.

Important Note

While this posting outlines the core responsibilities and expectations, this role is not all-encompassing. Responsibilities may evolve over time as Medworks continues to grow and operational needs change.

About Medworks

Medworks is a surgical equipment support and services provider specializing in urology, gynecology, and general surgical procedures. Since 2005, we've partnered with hospitals and surgery centers to provide concierge-level equipment services and procedural support, all driven by our GRIT Values: Growth, Readiness, Integrity, and Teamwork.

At Medworks, we value energy, creativity, and commitment. Our team members are passionate about achieving goals and making an impact—supported by a collaborative, innovative environment designed for personal and professional growth.

Learn more about us at www.medworkssurgical.com

Medworks is an equal opportunity employer.