Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
About Opensity Solutions
Opensity Solutions delivers end-to-end workplace experience and office services programs designed to elevate service quality, streamline operations, and enhance client satisfaction. Through integrated solutions—including copy and print, mail services, facilities coordination, and hospitality support—we create high-touch workplace environments that enable our clients to operate efficiently, reduce costs, and maintain compliance. Our mission is to provide modernized technologies, high-performing service teams, and actionable insights that empower our clients to focus on what they do best.
Position Overview
Opensity Solutions is seeking a Regional Site Manager (Office Services) to oversee operations across five (5) client site locations within a law firm environment in Richmond, Virginia. This senior leadership role is responsible for the strategic and operational management of a multi-site office services program, leading a team of up to twelve (12) team members, including three (3) Team Leads/Managers ensuring seamless day-to-day operations across administrative, hospitality, and facilities support functions. The Regional Site Manager will service as the primary operational liaison between Opensity Solutions and client leadership, ensuring consistent service delivery, operational excellence, and a best-in-class workplace experience across all locations. This role requires a proven leader with extensive experience managing geographically dispersed teams, optimizing service delivery models, driving continuous improvement initiatives, and fostering strong client partnerships.
Key Responsibilities
Multi-Site Leadership & Team Management
Provide strategic oversight for office services operations across five client sites (VA & NC).
Lead, coach, and develop a team of Office Services Assistants and team leads/managers delivering copy/print, mail, reception, facilities, and hospitality services
Foster a high-performance culture centered on accountability, professionalism, and service excellence
Recruit, hire, onboard, train, and manage staff performance, including ongoing coaching and development planning
Create effective staffing schedules to ensure full operational coverage while managing labor costs and minimizing overtime
Conduct regular site visits to ensure consistency in service delivery, operational standards and employee performance.
Client Partnership & Service Delivery
Serve as the primary point of contact between Opensity Solutions and client leadership
Deliver white-glove, concierge-level service to attorneys, staff, and visitors in a professional services environment
Ensure all services meet or exceed contractual performance standards and client expectations
Communicate proactively with stakeholders regarding service capabilities, turnaround times, and delivery expectations
Operations & Process Improvement
Oversee daily site operations, ensuring efficiency across all office services functions
Identify and implement opportunities to improve workflow, service delivery, and cost efficiency
Develop and execute operational strategies aligned with client needs and evolving workplace expectations
Maintain strong organizational controls and ensure compliance with client and company standards
Manage labor budgets, scheduling and resource planning across multiple sites
Monitor operational expenses and identify opportunities to control costs while enhancing service quality
Reporting & Performance Management
Compile, analyze, and deliver monthly operational and performance reports to client leadership
Track service metrics, productivity, and key performance indicators
Use data insights to drive continuous improvement and inform decision-making
Prepare and present operational and financial reports to Opensity leadership
Business & Service Innovation
Identify opportunities to expand service offerings and enhance the overall workplace experience
Recommend solutions that improve efficiency, elevate service quality, or reduce operational costs
Support implementation of new technologies and service enhancements
Qualifications
Education
Requires a minimum of an Associates Degree. Bachelors’ degree in Business Administration, Operations Management, or related field highly preferred
Experience
Requires a minimum of 5+ years of experience in office services, facilities, hospitality, or workplace operations
Requires a minimum of 3+ years of supervisory or management experience with direct oversight of staff
Experience in a law firm or professional services environment strongly preferred
Demonstrated success managing customer-facing operations with a strong emphasis on high-touch service delivery
Proven ability to lead teams, manage performance, and drive service excellence in a fast-paced setting
Physical Requirements: • Ability to lift or move 40 lbs. or greater • Ability to push/pull a standard wheeled cart with a load capacity of 75 lbs. • Ability to walk, bend, kneel, stand or sit for an extended period
Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.