Regional Support Specialist

SearchPros

Miami Beach, FL

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JOB DETAILS

SALARY

$20–$24.25 Per Hour

SKILLS

Administrative Skills, Apple Macs, Bank Management, Brokerage, Business Plan, Business Support, Candidate Screening, Coaching, Communication Skills, Computer Software, Customer Relations, Customer Support/Service, Establish Priorities, Facebook, Identify Issues, Inventory Management, Leadership, Mail Processing, Marketing, Media Sales, Microsoft Office, Multitasking, On Site Support, Onboarding, Operating Systems, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Process Development, Production Support, RSS (RDF Site Summary), Real Estate, Sales, Social Media, Social Media Marketing, Team Player, Time Management, Training/Teaching, Willing to Travel, Writing Skills

LOCATION

Miami Beach, FL

POSTED

10 days ago

Onsite Regional Support Specialist Miami Beach, FL
Duration: 4 month contract (approximately 16 weeks, with potential to extend based on business need) Starting in August.
Schedule: Monday Friday, 8:30 AM 5:00 PM (30min lunch)

Ready to be part of something great?
We're looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team. This role is the heartbeat of our offices. You'll support our agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically.
As an RSS, you'll be based in one of our branch offices and stay closely connected with our regional support team, our Coldwell Banker Agents and Brokerage Leadership.
No two days are exactly the same. Some days you'll be troubleshooting office systems or helping with scheduling. Other days you'll be working alongside agents to support their marketing, especially through social media and our in-house tools. This role is a great fit for someone who is organized, tech-savvy, loves helping people, and thrives in a busy, collaborative environment. You don't need to be a marketing expert, but you should be curious, resourceful, and open to learning.
If you're looking for a role where you can grow your skills, make a real impact, and be part of a supportive team, we'd love to meet you.

Responsibilities: Agent Support
Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
Support agents with any technology, process, or operationally related questions
Provide basic social media and marketing support to agents and manage office social media accounts, on-demand
Promote a friendly, inclusive office culture that reinforces our agent value proposition
Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration

Branch Leader Support
Be the Culture Carrier for the Branch and the Region, including driving events, promoting CB Cares, and creating a community environment for Agents and Consumers
Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office
Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Coldwell Banker Agent performance
Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits.
Assist Branch Manager with the intake process for new Agents, as needed
Collaborate with the Branch Manager as they provide coaching to new agents, including support of business plan development and implementation. Offer support on business-building opportunities and address inquiries related to company tools and processes. Follow up with agents after the Branch Manager has helped them create their business plans. Serve as an accountability partner for each agent's business goals
Identify potential processes or product enhancements to be reviewed and implemented

Office Organization
Greet and direct agents and clients to workspaces or conference rooms as applicable
Collaborate with our facilities and IT partners to ensure all office items remain in working order
Maintain adequate inventory of office supplies and ensure timely distribution of mail

Minimum Qualifications:
" Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous
" Familiarity with the use of social media platforms (i.e. Facebook/Instagram) is required. As well as an understanding of how these platforms are used in marketing.
" Excellent written and verbal communication skills are essential
" Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required
" Proficiency with Microsoft Office applications is strongly preferred
" Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams
" A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial
" Willingness to be nimble and adjust priorities as needed
" Ability to travel to additional offices in the region on an as-needed basis

Ability to pass Background, Drug Screen and if applicable Medical (i.e. Vision, Hearing, or Physical) if Required by Client.
Medical, dental, vision, ancillary coverage and 401k benefits are available .

About the Company

SearchPros

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