Regional Tech Trainer

The Regional Tech Trainer utilizes subject matter expertise to develop, implement, and evaluate strategies and training programs that drive technology adoption, agent productivity, and business growth across the region. This position analyzes training needs, identifies adoption barriers, recommends specialized enablement solutions, and provides insights for improving technology utilization and performance outcomes. This position serves as a trusted technology advisor to Market Center leadership, Tech Leaders, and agents, while acting as a key liaison between the region and KWRI on technology initiatives. The Specialist leverages insights from training engagement, support trends, and adoption data to refine strategies and improve technology adoption and agent performance.

Pennsylvania-Remote-PA

Austin, Texas-based Keller Williams Realty, LLC is the world's largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you're ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.

Our latest recognition:

• 2026 & 2025 Best Places to Work (Glassdoor)
• 2026 & 2025 Best Place for Working Parents (Best Place for Working Parents)
• 2025 America's Most Admired Workplaces (Newsweek)
• 2025 Top Franchises for Women (Franchise Business Review)
• 2025 Best-Led Companies (Glassdoor)
• Directs and leads regional technology training initiatives, including virtual and in-person training sessions and Market Center training events
• Plans and facilitates Tech Leader masterminds and builds a collaborative Tech Leader community across the region
• Develops and delivers training programs that support technology adoption and agent productivity
• Implements recruiting support strategies through business consultations and technology demonstrations highlighting agent value and competitive advantage
• Analyzes agent engagement and adoption trends to identify opportunities to improve training effectiveness and technology utilization
• Evaluates agent and Market Center needs and provides recommendations to improve adoption, retention, and productivity outcomes
• Prepares and delivers monthly technology adoption reports and leadership updates
• Manages structured help desk escalation processes in partnership with Market Center Tech Leaders
• Researches technology trends and adoption challenges to inform training and enablement strategies
• Coordinates communication between KWRI, regional leadership, Market Centers, and agents regarding technology initiatives
• Provides ongoing support and consultation to top agents to strengthen engagement and retention
• Maintains consistent communication channels and participates in KWRI technology calls and updates
• Directs and oversees projects or tasks that require specialized expertise and skills by applying industry experience and specialized knowledge
• Utilizes subject matter expertise to plan projects, research issues, analyze and interpret data, and provide insights for data-driven decisions
• Evaluates industry trends, recommends strategies, and assesses the effectiveness of strategies
• Develops plans, prepares reports, presents recommendations, and implements solutions
• Uses data and analytics to measure success and identify areas for improvement
• Applies in-depth knowledge and technical guidance to address complex issues and provide specialized solutions

Minimum Requirements

• Bachelor's degree. Four (4) years of relevant education and work experience may be substituted for degree
• Minimum of two (2) years of specialized experience in training, enablement, real estate technology, or related field
• Experience delivering virtual and in-person training programs
• Strong experience in agent-facing roles involving coaching, consulting, or enablement
• Strong communication skills with ability to present to groups and leadership audiences
• Experience supporting technology adoption, training, or user engagement initiatives
• Performance-driven mindset with ability to work independently across multiple markets
• Polished and professional demeanor
• Well versed in industry developments, techniques, and trends in real estate technology and training
• Proficiency in Microsoft Office, including Excel, Word, and Outlook, and virtual training platforms

Preferred Requirements

• Experience in real estate technology platforms and tools used by agents
• Experience working with Market Center leadership or franchise systems
• Experience in recruiting support or sales enablement environments
• Experience building communities of practice or peer learning groups
• Experience with reporting dashboards or adoption analytics

Knowledge

• Deep knowledge of training, enablement, and technology adoption strategies in real estate environments
• Strong understanding of agent workflows, productivity tools, and real estate technology platforms
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Knowledge of virtual and in-person training facilitation best practices

Skills

• Strong critical thinking and project planning skills
• Strong data analytical skills, with strong attention to detail and accuracy
• Strong verbal, written, interpersonal, listening, and presentation communication skills
• Strong project management, time management, and organizational skills
• Strong solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness
• Strong relationship building skills, with a proactive and service-oriented approach to working with team members

Abilities

• Ability to demonstrate good judgement and effective problem-solving, with the ability to address complex issues and provide specialized solutions
• Ability to demonstrate a high degree of flexibility and adaptability
• Ability to work independently as well as in a team-oriented, collaborative environment
• Ability to demonstrate the highest level of integrity and ethics
• Ability to demonstrate a high degree of self-motivation, accountability, and work ethic
• Ability to provide strong customer service through all communication mediums

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions.

• Sitting
• Keyboarding
• Viewing computer monitor

Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company's business needs.

• Medical (including FSA and HSA options)
• Dental
• Vision
• 401k with Company Match
• Keller Williams Incentive Plan (KWIP)
• Basic Life Insurance
• Voluntary Life Insurance
• On-Demand Mental Healthcare
• Employee Assistance Program (EAP)
• Legal Services
• Pet Insurance
• Identity Theft Protection
• Paid Time Off
• Paid Holidays
• Floating Holidays