Regional Technical Support Engineer

Regional Technical Support Engineer
Location: Tomball, TX (Houston Area)
Compensation: $83,000 – $130,000 Base Salary
Industry: Clean Energy | LNG | Cryogenics | Industrial Manufacturing | Rotating Equipment

• Serve as a regional technical authority within a highly specialized and growing industry
• Directly influence product reliability, service performance, and customer satisfaction across North America
• Work hands-on with advanced cryogenic systems, rotating equipment, and industrial process technologies
• High-visibility role partnering with field service, engineering, operations, and leadership teams
• Opportunity to lead root cause investigations and drive continuous improvement initiatives
• Collaborate across service centers, workshops, customer sites, and global operations
• Join an organization helping support safer, greener, and more sustainable industrial infrastructure worldwide

• Provide advanced troubleshooting and diagnostic support for complex cryogenic and rotating equipment systems across North America
• Serve as the primary technical escalation point for field service teams and service centers
• Support workshops with engineering decisions involving repair methodologies, part usability, and rework disposition
• Maintain and expand technical expertise across both current and emerging product lines

• Address customer technical concerns with urgency, professionalism, and a solutions-oriented mindset
• Support field service teams before, during, and after customer site interventions
• Promote a strong customer-focused culture throughout the service organization
• Develop detailed repair, overhaul, and technical service reports for customers

• Lead root cause investigations involving equipment failures, reliability concerns, and product quality issues
• Implement corrective and preventive actions to minimize recurrence and improve long-term performance
• Analyze customer feedback, complaint trends, and warranty data to identify systemic improvements
• Support continuous improvement initiatives focused on reliability, operational performance, and service execution

• Oversee warranty claim evaluations, approvals, documentation, and resolution processes
• Analyze warranty KPIs and performance trends while reporting findings to leadership teams
• Maintain accurate technical and warranty records
• Provide engineering and operational recommendations driven by reliability and performance data

• Develop technical documentation, service bulletins, presentations, work instructions, and communication materials
• Support internal knowledge-sharing initiatives across North American operations
• Contribute to standardized technical guidance and best practices throughout the organization

• Bachelor’s degree in Mechanical Engineering or related technical discipline
• 10+ years of experience within industrial manufacturing, aftermarket service, or technical service environments
• Strong experience supporting rotating and reciprocating equipment systems
• Background working with cryogenic processes and industrial systems
• Advanced troubleshooting, root cause analysis, and diagnostic expertise
• Strong written and verbal communication skills
• Ability to influence cross-functional teams in fast-paced technical environments
• Strong customer-facing and problem-solving mindset
• Willingness to travel regionally and globally as business needs require

• LNG and cryogenic equipment
• Rotating equipment and turbomachinery
• Industrial gas systems
• Compressors, pumps, and process systems
• Industrial aftermarket service organizations
• Field service engineering and reliability engineering
• Heavy industrial manufacturing and repair operations

About the Company
This global industrial technology organization is a recognized leader in cryogenic pumps, heat exchangers, process systems, and industrial gas solutions supporting LNG, marine, industrial gas, and clean energy markets worldwide.
Their technologies help customers improve operational efficiency while advancing safer, cleaner, and more sustainable industrial operations. Backed by innovative engineering, global resources, and a strong commitment to reliability and sustainability, the organization continues to play a major role in supporting critical infrastructure around the world.
 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.