Regional Training Manager-Kiosk

Job Summary: Hiring in Dallas or Houston

The Regional Training Manager (RTM) is responsible for training new franchisees on site utilizing the current Fujisan training program, successfully opening new kiosk sites and on-site facilitation of the transfer of ownership between a current franchisee and a new franchisee.

In addition, RTM will be required to re-train existing franchisees and conduct training classes in the classroom and/or in a specific sushi location as required. The RTM will also conduct store visits to ensure compliance with food safety and operational standards. If needed, the RTM will be responsible for operating a location should a location become vacant until a replacement franchisee can be found.

The Regional Training Manager performs work that requires independent judgment, discretion, and minimal day-to-day supervision, and is accountable for outcomes across an assigned region.

Using a hands-on approach, the individual must have the ability to communicate the sushi program to local retailer management and clearly define the operating expectations to the franchisee.

Minimum Requirements:

• Education:
• High School Diploma required.
• Bachelors Degree preferred.
• Culinary Degree preferred.
• Training & Experience:
• Sushi chef experience in a fast paced environment required.
• Prior sushi chef training experience preferred.
• Licenses; Certificates; Special Requirements:
• Relevant certifications preferred (e.g. Serv-Safe).
• Knowledge of hazard analysis and critical control points (HAACP).
• Knowledge, Skills & Abilities:
• Bi-lingual in Mandarin or Burmese preferred.
• Ability to establish and maintain co-operative working relationships with employees, managers, Company leadership, vendors and franchisees.
• English fluency, including ability to communicate clearly and concisely, both orally and in writing.
• Excellent presentation skills, verbal and written.
• Ability to prepare reports and business correspondence.

Core Competencies:

• Ensures Accountability: Holding self and others accountable to meet commitments. Establishes clear responsibilities and processes for monitoring work and measuring results.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies and seizes new opportunities.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Works cooperatively with others across the organization to achieve shared objectives. Gains trust and support of others.
• Communication: Ability to convey information to people clearly and simply, in a way that means things are understood and get done. Its about transmitting and receiving messages clearly, and being able to read your audience.
• Conflict Resolution: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
• Decision Making: The ability to select between two or more alternatives to reach the best outcome in the shortest time.
• Business Maturity: Ability to manage adversity and change with poise and professionalism regardless of circumstances. o Ability to respect other peoples values and cultural backgrounds, take responsibility for your actions and behave appropriately in the workplace.
• Being resilient: Rebounding from setbacks and adversity when facing difficult situations. Handles and manages crises effectively. Maintains a positive attitude despite adversity.
• Influence/Impact: Ability to persuade or convince others to adopt a specific course of action. It involves the use of persuasive techniques, presentations or negotiation skills to achieve desired results.
• Resourcefulness: Ability to create useful and unique solutions in challenging situations. Securing and deploying resources effectively and efficiently. Gathers resources (people, funding, material, support) to get things done. Orchestrates multiple activities simultaneously to accomplish a goal. Gets the most out of limited resources.
• Problem solving: Ability to identify and define a problem, generating alternative solutions, evaluating and selecting the best alternative, and implementing the selected solution.
• Resourcefulness: Ability to create useful and unique solutions in challenging situations.
• Travel:
• Regional Travel - Constantly (67-100%)
• Overnight Travel - Constantly (67-100%)
• Tools & Equipment: Bring your mobile devices.

Essential Functions:(Functions, Duties & Responsibilities)

• Independently plans, prioritizes, and executes regional training activities for new and existing franchisees, determining appropriate training methods, sequencing, and timelines based on business needs, franchisee readiness, and operational risk.
• Exercises discretion and professional judgment in assessing franchisee performance and operational readiness, determining whether a franchisee is prepared to operate independently and identifying corrective actions when standards are not met.
• Designs, adapts, and delivers training programs (on-site, virtual, and classroom-based), modifying content and delivery methods to address regional conditions, individual learning needs, compliance gaps, and operational challenges.
• Leads and facilitates new kiosk openings and franchise ownership transfers with autonomy, making real-time decisions to ensure continuity of operations, food safety compliance, and brand standards without direct supervision.
• Conducts independent store audits and operational assessments, analyzes findings, and determines appropriate follow-up actions, including retraining, corrective guidance, escalation, or operational intervention.
• Acts as the primary regional authority on training, operational standards, and food safety practices, providing expert guidance to franchisees, retailer partners, and internal stakeholders.
• Resolves complex field issues independently, including franchisee performance concerns, compliance deficiencies, and operational disruptions, using judgment to balance brand standards, contractual obligations, and business realities.
• Develops and implements corrective action strategies for underperforming or non-compliant franchisees, monitoring progress and adjusting approaches based on results.
• Makes recommendations to leadership regarding franchisee readiness, training effectiveness, operational risks, and process improvements based on independent analysis and professional expertise.
• Operates with full accountability for regional outcomes, including training effectiveness, compliance adherence, and successful store operations, while working remotely and traveling extensively with limited direct oversight.
• Maintains required documentation and reporting, determining what information is necessary for leadership review and ensuring accuracy, completeness, and timeliness.
• Serves as a role model for professional conduct and business maturity, exercising sound judgment, discretion, and decision-making in all interactions with franchisees, retailers, and company leadership.

Other Functions:(Functions, Duties & Responsibilities)

• Perform other duties as required.