Registered Nurse, Patient Access

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Description:

Job Summary

Responsible for providing interactive clinical communication with callers to deliver personalized health management assistance. Utilizes expert interviewing skills to assess, educate, and guide pediatric and adult patients during and after physician office hours. Demonstrates empathy while offering information, education, and guidance through the nurse triage/access center. Coordinates with healthcare providers to ensure continuity of care. Maintains accurate documentation of all interactions to support patient safety and quality care.

Essential Functions

• Answers the telephone triage line promptly and courteously.

• Secures and manages electronic medical records for patients requesting appointments, prescriptions, and consultations.

• Advises callers, directs them to the appropriate level of care, and selects triage plans using established protocols, documenting actions in EPIC.

• Collaborates with physicians, urgent care staff, office staff, and referral centers to ensure accurate information and efficient processes.

• Maintains current knowledge of services, resources, diseases, procedures, diagnostics, treatments, and medications.

• Performs timely follow-up calls after initial contact to ensure continuity of care.

• Participates in data collection and interprets information to support process improvement.

• Performs other duties as assigned.

Education Requirement

Associate’s degree in nursing

Bachelor’s degree in nursing (BSN) is preferred

Experience Requirement

3-5 years of experience in nursing or other relevant area

An equivalent combination of education and experience may be considered.

All experience must be paid and in the same related field.

Part-time and PRN experience will be prorated based on hours worked per week.

Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

Current and active Registered Nurse (RN) license in applicable states, Basic Life Support (BLS)

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time)

G. Repetitive motion: 4. Regular (> 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 2. Occasional (< 10% of the time)

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 2. Occasional (< 10% of the time)

R. Bloodborne/airborne pathogens: 2. Occasional (< 10% of the time)

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 2. Occasional (< 10% of the time)

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions; intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects weighing up to 50 pounds. Also involves occasional risk of back injury from moving, lifting, or positioning patients, equipment, or materials; occasional risk of injuries from use of equipment on the job; and occasional exposure to cuts or punctures, bloodborne or airborne pathogens, and combative or violent people. Occasional job-related travel may also be required.

Additional Job Descriptions

N/A

Department:

Access Center

Shift:

Flex (United States of America)

Time Type:

Full time

Address:

2001 Scioto Trail

City, State:

Portsmouth, Ohio