Registered Nurse - Post Discharge Call Back

Overview:

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

To call discharged Emergency Department patients at home to follow up on their care.

EEO/AA/Disability/Veteran

Responsibilities:

• 1. Responsible for using EPIC reports to identify ED patients that were discharged .
• 2. Responsible for calling discharged patients to follow up on their visit and provide any necessary clarification of discharge instructions.
• 3. Provides service recovery as needed.
• 4. Calls to be made within 48 hours of patient discharge.

Qualifications:

EDUCATION

 

Graduate of an accredited school of nursing (Diploma, AD, BS, BSN)

 

EXPERIENCE

 

2 years ED experience

 

LICENSURE

 

RN In State of CT or Permit; Basic Life Support (BLS)

 

SPECIAL SKILLS

 

Computer skills, strong service excellence telephone skills

 

PHYSICAL DEMAND

 

May be exposed to infectious diseases. Moderate stress. Light Duty.

 

Additional Information:

2 years of ED experience required.

This is a non-clinical role. This person calls backs 100 percent of all discharged patients from the ED the day prior. They assist with any questions the patients may have about ongoing symptoms, help to facilitate follow up care or appointments, and often help with troubleshooting issues like prescriptions.