Academic Advice, CPR Certification, Call Centers, Call Volume, Certified Medical Assistant, Communication Skills, Computer Maintenance, Customer Support/Service, Document Management, Health Education, Medical Record System, Medical Records, Medications, Medicine, Nursing, Nursing Credentials, Nursing Management, Patient Assessment, Patient Care, People Management, Physical Demands, Record Keeping, Registered Nurse (RN), Telephone Skills, Triage Nursing
Registered Nurse - Triage Call Center
Job Summary: Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills.
(This is a full time position that will support the Live Answer team at SouthPark, Monday to Friday 8:00am-5:00pm with the possibility to work hybrid/remote)
Primary Job Responsibilities/Tasks may include, but not limited to:
- Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
- Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
- Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
- Possess ability to handle high volume phone call and retrieve messages.
- Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
- Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
- Other duties as assigned.
Education, Experience and Certifications:
- Graduate of an accredited school of professional nursing. Bachelor's degree is preferred.
- Must be licensed as a Registered Nurse with the State of North Carolina.
- CPR Certification through the American Heart Association or American Red Cross required.
- 3 or more years of experience in a medical setting with some supervisory experience is preferred.
- Must have a working knowledge of an electronic health record system; Athena preferred.
- Excellent customer service, computer, communication skills required.
Physical Requirements:
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computer for long periods of time.
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