Registered Nurse

At Family First Health, our passion and culture is what sets us apart and creates a lasting impression in the community we serve.

A role with us is more than just a job. As a Clinical Triage Registered Nurse at Family First Health, you are the heart of patient care. When respect, integrity, teamwork, and excellence guide your quality of care, you will be empowered to make an influential difference in the lives of all our patients. We are committed to helping Registered Nurses like you deepen your expertise and achieve your goals while still performing excellent patient care.

Join us and be a part of a team that strives for both quality care and strong patient engagement for our patients and their families.

The benefits of working for Family First Health include:

• Attention to work-life balance
• $1500 sign on bonus
• 3 Weeks of Accrued Paid Vacation per year
• 9 Accrued Days of Paid Sick Leave Time per year
• 4 Personal Days per year
• No Late Evenings or Weekend Hours
• Paid Time Off on Holidays
• Health, Dental, & Vision Insurance Plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Opportunity for growth and advancement

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Clinical Assessment and Triage

• Provides clinical triage for patients presenting with acute, new, worsening, or time-sensitive symptoms, including walk-in patients and patients contacting the practice for clinical guidance

• Utilizes clinical judgment, established protocols, standing orders, and evidence-based guidelines to determine the appropriate level and urgency of care.

• Identifies patients requiring immediate intervention and initiates appropriate emergency response procedures, including activation of emergency medical services when indicated.

• Reinforces provider-established plans of care and ensures patients understand follow-up instructions and parameters for seeking additional care.

• Documents patient assessments, interventions, communications, education, and disposition accurately and timely in the electronic health record.

• Maintains complete and accurate clinical documentation consistent with organizational standards and regulatory requirements.

• Uses appropriate clinical escalation processes when patient needs exceed the RN's scope of practice or require provider intervention.

• Maintains current knowledge of clinical standards, evidence-based practices, organizational policies, and applicable nursing regulations.

• Maintains patient confidentiality and complies with applicable privacy, regulatory, professional, and organizational requirements.

• Walk-in and Unscheduled Patient Management

• Serves as the primary clinical resource for patients presenting to the practice without a scheduled appointment who require clinical assessment or assistance.

• Performs timely assessment of walk-in patients to determine the urgency of the patient's condition and the most appropriate next step in care.

• Supports safe and efficient patient flow while maintaining appropriate clinical prioritization and patient safety.

• Provider and Care Team Support

• Provides clinical support to physicians and APPs to promote safe, efficient, and coordinated patient c

• Communicates relevant assessment findings and clinical information to providers in a timely, concise, and organized manner.

• Serves as a clinical resource to medical assistants, LPNs, and other members of the care team.

• Collaborates with the interdisciplinary care team to address patient needs and promote continuity of care.

• Reviews and follows up on clinical information, including diagnostic results and other patient-related information, in accordance with established workflows and provider direction.

• Identifies barriers to care and works collaboratively with the care team to facilitate appropriate resources and follow-up.

• Monitors patients requiring ongoing clinical follow-up and communicates changes or concerns to the appropriate provider.

• Patient Safety, Quality, and Practice Improvement

• Promotes a culture of patient safety through appropriate assessment, clinical escalation, communication, and adherence to established protocols.

• Recognizes potential patient safety concerns and takes timely action to mitigate risk.

• Participates in quality improvement, patient safety, and clinical process improvement initiatives.

• Identifies opportunities to improve triage, access, patient flow, care coordination, and clinical workflows.

• Participates in the development, implementation, and evaluation of clinical workflows, protocols, and practice standards as appropriate.

QUALIFICATIONS (EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATIONS)

Minimum Qualifications

• Graduate of an accredited nursing program.
• Current, unrestricted Pennsylvania Registered Nurse (RN) license and/or applicable multistate (compact) RN privilege, maintained in good standing.
• Minimum of two years of clinical experience as a Registered Nurse.
• Current BLS certification.
• Naloxone training/certificate of completion as required by FFH.

Preferred Qualifications

• Bachelor of Science in Nursing (BSN).
• Ambulatory and/or primary care nursing experience.
• Previous telephone and/or clinical triage experience.
• Previous Epic electronic health record experience.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of computer software applications (Microsoft Office Applications, others)
• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
• Excellent customer service skills
• Skill in operating office equipment
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes.
• Ability to work independently and within a multidisciplinary team
• Ability to work in, and respond appropriately to a demanding environment including crisis situations
• Ability to appropriately handle sensitive and confidential information
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
• Ability to adhere to all Family First Health's policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.
• Ability to articulate and advocate Family First Health's mission and values

PHYSICAL DEMANDS

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with this position such as:

• Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion
• Requires correct vision and hearing to normal range
• Occasional bending, stooping, crouching, or kneeling
• Frequent standing and walking
• Frequent turning and reaching
• Frequent use of common PPE/safety equipment
• Constant exposure to disease, infection, virus, blood, and bodily fluids
• Occasional to frequent travel between work sites with exposure to weather conditions
• Frequent competing demands, frequent changes, delays, or unexpected events