Registrar Scheduler-UMCEPH Pain and Spine Center

Job Summary

The Registrar Scheduler facilitates the patient flow at a clinic, providing services necessary to schedule, register, and greet patients.  Schedules patients for consultation, procedures and/or tests as needed.  Receives and enters patient demographic and insurance information, appropriate charges for services rendered, and other pertinent information, allowing the clinic to track patient visits, ensure a smooth patient flow for appointments, and to bill for services provided.  Verifies insurance via an electronic verification system or contacts the insurance payer for verification of eligibility and benefits. Ensures that any pre-certification/ authorization is obtained to meet the individual payer payment protocols. Able to manage multiple tasks with an excellent orientation to professional customer service.

Minimum Job Requirements:

Work Experience:

One year of experience in scheduling or patient access in a hospital or clinic setting is required. 

License/Registrations/Certifications:        

      Certified Healthcare Access Associate (CHAA) preferred.

Education and Training:

High school diploma or equivalent required.  Associate’s degree preferred.

Training or educational background with medical terminology and familiarity with ICD coding preferred.

Skills:

1. Ability to deal tactfully with Associates, patients, visitors and the general public.
2. Basic computer literacy and keyboarding skills required.
3. Effective written and verbal communication skills required.
4. Analytical and problem-solving skills are required.
5. Knowledge of commercial and managed care payers and terminology.
6. Maintaining up-to-date knowledge of insurance plan requirements, which can change frequently.
7. Knowledge of medical terminology and familiarity with ICD coding preferred.
8. Bilingual English/Spanish required.
9. Demonstrates an ability to organize and prioritize multiple tasks and works well under pressure.
10. Ability to work in a fast paced environment with frequent interruptions.