Registrar

DEPARTMENT: GSM OR

FACILITY: Georgia Sports Medicine

WORK TYPE: Full Time

SHIFT: Daytime

SUMMARY:

The Registrar interviews and pre-admits/admits in-patients to the hospital and interviews and registers all out-patients. They operate an on-line computer terminal, multiple line telephone and performs miscellaneous hospital communications and clerical duties.

RESPONSIBILITIES:

• Verifies patient using 2 identifiers at time of pre-registration/registration.
• Verifies patient with legal ID scanned at time of registration.
• Interviews patients or their representatives by phone or in person obtaining personal information or verifying information on file including emergency phone numbers and insurance information.
• Verifies physician signature and date on all orders.
• Verifies valid diagnosis on order.
• Verifies insurance information by checking eligibility on Emdeon/websites/telephone to ensure insurance information is active/inactive.
• Communicates with Physician's office or necessary PAS area in regards to any insurance discrepancies.
• Screens for Medical Necessity using Care Medic or other Medical Necessity system and communicates with the physicians' offices for needed information at time of scheduling, pre-registration and registration of patient.
• Understands and completes estimated point of service forms.
• Verifies any communication barriers with patient and completes necessary forms (waiver/barrier).
• Ask all pertinent questions concerning HIPAA regulations and enters information appropriately into system and distributes any information to patient.
• Reviews notes for pre-certification information, medical necessity, and POS estimates in order to discuss account with patient appropriately.
• Enters appropriate notes on all accounts.
• Verifies patient and registrar signature on all admission forms, including consents, advance directive and privacy notice.
• Ensures the correct patient type is assigned to patient.
• Ensures the correct service is assigned to the patient.
• Ensures that the correct admit status is entered into system in a timely manner.
• Ensures that the correct accommodation is entered in the system in a timely manner.
• Ensures that the correct admitting physician is entered in the system in a timely manner.
• Understands and completes the MSP questionnaire to determine appropriate primary insurance at time of pre-registration or registration.
• Scans documents to correct document type in ILE.
• Keys information into computer to admit/register emergency, outpatients, inpatients or 24 hour observation patients in a timely manner.
• Makes sure productivity levels are in line with expectations set by leadership.
• Identifies correct patient, placing correct armband when required or verify with the patient prior to sending patient to the department and sending correct medical records to appropriate department(s).
• Completes check off sheet to verify all registration information has been completed.
• Demonstrates the ability to be flexible and organized as well as functional under stressful conditions.
• Completes all required projects/reports in a timely manner.
• Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. ("TRHS") policies as they presently exist and as they change or are modified.
• Understands and adheres to: TRHS' compliance standards as they appear in TRHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
• Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
• Offers suggestions on ways to improve operations of department and reduce costs.
• Attends all mandatory education programs.
• Improves self-knowledge through voluntarily attending continuing education/certification classes.
• Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
• Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
• Volunteers/participates on hospital committees, functions, and department projects.
• Manages resources effectively.
• Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
• Makes good use of time so as to not create needless overtime.

EDUCATION:

• High School Diploma or Equivalent

OTHER INFORMATION:

Previous healthcare or customer experience preferred.

Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.