Administrative Skills, CPR Certification, Communication Skills, Communication Systems, Compensation and Benefits, Customer Support/Service, Data Entry, Defibrillator, Driver's License, English Language, Equipment Maintenance/Repair, Establish Priorities, File Maintenance, First Aid, High School Diploma, Identify Issues, Instant Messaging, Interpersonal Skills, Keyboards, Maintenance Services, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Office Equipment, Order Supplies, Organizational Skills, Record Keeping, Recreation, Rentals, Resolve Customer Issues, Safety Training, Safety/Work Safety, Spanish Language, Typing
Compensation & Benefits:
Expected hiring range $19.00 to $20.00 based on education, experience, and skills.
Position Summary
The purpose of the Registration Clerk is to be responsible for the operations of the front desk which requires significant public contact at the assigned facility. Serves as a resource to district employees and the public for current information on recreation activities. This position is required to adhere to all Waukegan Park District (District) policies and procedures.
Essential functions
- Receives incoming communications through District communication systems including, but not limited to, phone, email, instant messaging, and routes as appropriate.
- Answers customer inquiries or directs to appropriate staff as necessary.
- Responds to the public and District staff inquiries and needs with promptness and professionalism.
- Registers the public in District programs and explains program details.
- Works evenings, weekends, and holidays as assigned.
- Trains and shares safety and other work-related practices with District employees.
- Receives registrations and contracts, and payments for programs, special events, rentals, and services, and prepares daily receipts for data entry.
- Oversees cash drawer and balance receipts, securing monies and receipts.
- Opens and prepares the facility for daily operation in accordance with the facility's checklist.
- Secures and closes the facility in accordance with the facility's checklist.
- Maintains records and files relating to program registration and other department functions.
- Maintains reception, front desk, and lobby areas in a neat and organized manner.
- Uses and maintains office equipment, troubleshoots issues, and secures maintenance service as needed.
- Assists with program details including, but not limited to, typing, public contacts, obtaining computer data, updating bulletin boards, and distribution of promotional material.
- Assists Department Support Aide in monitoring and ordering supplies.
- Assists Department Support Aide with tasks including, but not limited to, administrative and clerical responsibilities.
- Reviews daily facility schedule and assists with room setup and take down as needed.
- Conducts duties adhering to all safety requirements.
- Performs targeted cleaning of facility as needed including, but not limited to, washrooms, kitchen, lobby, and program areas.
- Assists with recreation programs and special events as required.
- Assists staff in the performance of their duties.
- Performs other duties and responsibilities assigned by the supervisor to support the department or the District.
Age:
Education
- High school diploma or equivalent (GED) required
- College-level education or advanced coursework preferred
Experience
- Minimum one (1) year experience
Knowledge, Skills and Abilities
- Microsoft Office experience in Excel/Word/Outlook
- Effective and efficient customer service
- Bilingual English and Spanish preferred
- Operate job related equipment
- Demonstrate initiative and responsibility
- Manage workload and hours with minimal direction
- Communicate effectively through listening, speaking, writing, and non-verbal cues
- Develop positive rapport with interpersonal departments, public, vendors, contractors, media and community groups
- Prioritize work efficiently and effectively
- Identify problems or challenges and develop and implement solutions
- Ability to perform basic mathematical and monetary calculations
License/Certification
- Valid and unrestricted driver's license, not including vision restrictions for corrective lenses, preferred
- First Aid/CPR/AED certification required within one (1) year of hire date
Physical, Psychological, Environmental, Cognitive and Safety Considerations
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.
Physical Considerations
- Regularly walk, sit, talk, and hear
- Regularly use hands and/or fingers, handle, feel or operate objects, tools, or controls; and reach with hands and arms
- Regular vision abilities for this job: close vision
Environmental Considerations
- Exposed to moderate noise levels
- Occasionally exposed to various weather conditions
- Repetitive work (i.e. computer keyboard, writing)
Safety Considerations
- Use good safety awareness and judgment
Hours: 40 hours per week Sunday 6:45am-2:45pm and Monday-Thursday 2pm-10pm. Work schedule may vary based on district needs and includes regular evenings and weekends. May involve additional hours on an as needed basis.
Contact:
Quin Garbett
Recreation Specialist-Field House
Phone: (847)782-3630
qgarbett@waukeganparks.org