Registration Clerk

The Registration Clerk is responsible for coordinating the insurance clearance process by completing financial clearance for patients being admitted into the hospital.

Essential functions of this position include:

• Greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families.
• Accurate data entry of demographic, regulatory questions and financial information into computer
• Effectively verify and communicate to patients and their family insurance eligibility, filling, collections and payment responsibilities.
• Collections: Correctly collect co-pays, co-insurance, deductibles and set up payment
• Maintain and balance cash drawer
• Answer phones, take messages and return voicemails
• Medical Records: Following appropriate HIPAA guidelines provides medical records to primary care providers, insurance carriers, referred providers and patients per patient request.

Essential Skills and Experience:

• Basic typing and computer proficiency
• 1 – 2 years of Customer Service experience
• Detail-oriented with exceptional interpersonal communication skills
• Strong team player
• Time management: the ability to organize and manage multiple priorities
• Commitment to company values
• Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service.
• Flexibility with schedule; including day, evening and weekend hours as needed
• Basic math skills and accurately process money transactions
• Experience with office equipment: Microsoft and Outlook platforms; multi-functional printer/copier/fax, multi-line phone system.

Required Education:
High School Diploma or equivalent. Associates and /or additional college preferred. Work experience could be equivalent to college.