Summary
Scenic Bluffs is seeking a friendly, organized, and customer-focused Registration Professional to join our team in La Crosse. In this role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming and positive experience while supporting the registration, scheduling, and financial processes that contribute to exceptional patient care.
The ideal candidate is detail-oriented, compassionate, and able to thrive in a fast-paced healthcare environment while maintaining patient confidentiality and delivering outstanding customer service.
Patient Registration & Reception
- Provide access to patients when operational hours extend before or after normal business hours.
- Greet patients and visitors in a professional, courteous, and timely manner.
- Register new and returning patients accurately and efficiently.
- Create and maintain patient health records in accordance with organizational procedures.
- Assist patients in completing required registration and consent forms.
- Verify and update demographic and insurance information.
- Assist patients with mobility or ambulatory challenges as needed and in a safe manner.
Insurance & Financial Services
- Verify insurance eligibility using electronic verification tools and document findings appropriately.
- Communicate patient financial responsibilities at the time of check-in.
- Obtain and document third-party billing information.
- Accept, process, and accurately record patient payments while providing receipts.
- Collaborate with the Finance team regarding outstanding balances, billing questions, and insurance-related concerns.
Scheduling & Communication
- Schedule, reschedule, and cancel patient appointments using the electronic scheduling system.
- Notify appropriate staff of same-day appointments and cancellations.
- Answer incoming telephone calls, screen inquiries, take messages, and provide information to patients and providers.
- Respond to routine patient and visitor requests in a professional and helpful manner.
Administrative Support
- Maintain a clean, organized, and welcoming reception and lobby area.
- Retrieve, sort, and distribute interoffice correspondence as needed.
- Prepare deposits and distribute documentation as appropriate.
- Support organizational operations through additional administrative duties as assigned.
Professional Responsibilities
- Maintain CPR certification as provided by the Health Center.
- Uphold patient confidentiality and comply with all privacy regulations.
- Promote and demonstrate the organization's mission, vision, and values in all interactions.
- Participate as a collaborative member of the healthcare team.
- Assist in other departmental requests as needed.
Qualifications
The successful candidate will demonstrate professionalism, discretion, and a strong commitment to patient-centered service. Candidates should possess excellent organizational skills, initiative, and problem-solving abilities while maintaining positive working relationships with patients, staff, and the public. Preferred qualifications include:
- Strong customer service and interpersonal skills.
- Basic understanding of healthcare office operations and accounting processes.
- Ability to manage multiple priorities in a fast-paced environment.
- High level of accuracy and attention to detail.
Education & Experience Required
- High School Diploma, GED, or equivalent.
Education & Experience Preferred
- Associate degree in Medical Secretary, Medical Administrative Specialist, Healthcare Administration, or a related field. Previous experience in a medical office, healthcare registration, patient access, or customer service role.