Title: Patient Receptionist / Registration / Scheduler
Location: Waukesha, WI
Full/Part Time: Full Time
Hours/Schedule: 40 hours/week, Monday through Friday. No nights or weekends.
Job Duties:
Front Desk Responsibilities
· Open and close clinic as assigned
· Greet and check in patients in a professional, welcoming manner
· Complete pre-registration; verify demographics and insurance information
· Obtain required patient signatures and documentation
· Prepare patient charts and ensure readiness for upcoming clinic days
· Facilitate patient flow and communicate delays as needed
· Distribute glasses and contact lens prescriptions and schedule follow-up appointments at checkout
· Collect copays and patient balances; process daily cash drawer reconciliation
· Maintain a clean, organized reception and waiting area
Central Scheduling & Call Center Responsibilities
· Answer incoming calls from a high-volume call queue
· Schedule, reschedule, and cancel appointments for multiple providers and locations
· Manage patient wait lists
· Provide appointment details, directions, and provider information
· Perform light scheduling-related clinical triage and route urgent concerns appropriately
· Monitor and process multiple Epic work queues
· Process and schedule non-surgical referrals in Epic, including patient outreach and documentation
· Retrieve and distribute faxes in a timely manner to support patient care
Qualifications:
Education: High school graduate.
Experience: Healthcare experience preferred.
Join the MEA Family!